Job Overview:
We are looking for a proactive and data-driven Q-Commerce & E-Commerce Specialist to manage and grow our online sales channels across quick commerce platforms, marketplaces, and our direct-to-consumer website.
This role is responsible for maximizing product visibility, optimizing digital merchandising, executing online promotions, and ensuring operational excellence across platforms such as Talabat Mart, Noon Minutes, Careem, Deliveroo, Amazon, Noon, and the company's own e-commerce store.
The ideal candidate has experience in online retail, digital merchandising, marketplace management, and performance analysis, with a passion for growing brands through digital commerce.
Key Responsibilities:
Q-Commerce Management
- Manage the company's presence across Q-Commerce platforms including:
- Talabat Mart
- Noon Minutes
- Careem
- Deliveroo
- Instashop
- Carrefour Now
- other quick commerce partners
- Coordinate new product launches and SKU onboarding.
- Ensure product listings, pricing, descriptions, and images remain accurate and optimized.
- Monitor product availability and resolve stock or listing issues quickly.
- Work closely with platform account managers to improve visibility and performance.
E-Commerce Management
- Manage product listings across:
- Company website
- Amazon
- Noon
- Trendyol (where applicable)
- other online marketplaces
- Optimize:
- product pages
- titles
- descriptions
- keywords
- images
- product videos
- Ensure consistent branding across all digital channels.
- Monitor customer reviews and coordinate responses where required.
Sales Growth & Performance
- Drive online sales growth through:
- promotional campaigns
- bundles
- flash sales
- featured placements
- seasonal campaigns
- Monitor KPIs including:
- sales
- conversion rate
- basket size
- repeat purchases
- ROAS
- Identify opportunities to increase visibility and ranking on partner platforms.
- Recommend pricing and assortment strategies based on performance.
Promotions & Campaign Management
- Plan and execute promotional calendars across all online platforms.
- Coordinate campaign assets with Marketing and Design teams.
- Manage platform-funded campaigns and sponsored placements.
- Ensure promotions launch accurately and on schedule.
- Track campaign performance and prepare post-campaign reports.
Inventory & Operations Coordination
- Coordinate with Supply Chain and Warehouse teams to maintain stock availability.
- Monitor inventory health and prevent out-of-stock situations.
- Ensure accurate synchronization of inventory across channels.
- Support forecasting for promotional periods and seasonal demand.
Analytics & Reporting
- Prepare weekly and monthly reports covering:
- online sales
- platform performance
- best-selling products
- customer trends
- campaign ROI
- Analyze customer behavior and recommend improvements.
- Monitor competitor pricing, assortment, and promotional activity.
- Develop action plans based on performance insights.
Cross-Functional Collaboration
- Work closely with:
- Sales
- Marketing
- Brand Management
- Design
- Warehouse
- Finance
- Customer Service
- Coordinate product launches across all digital channels.
- Ensure online activities align with overall commercial objectives.
Qualifications & Skills:- Bachelor's degree in Marketing, Business, E-Commerce, or related field.
- 3–6 years of experience in E-Commerce, Q-Commerce, Digital Commerce, or Marketplace Management.
- Experience managing platforms such as:
- Talabat Mart
- Noon Minutes
- Amazon
- Noon
- Shopify
- WooCommerce
- Strong understanding of:
- digital merchandising
- online retail operations
- marketplace optimization
- promotional planning
- Knowledge of Google Analytics, Meta Business Suite, and marketplace analytics tools.
- Strong Excel and reporting skills.
- Excellent organizational and project management abilities.
- Strong analytical and problem-solving mindset.
- Fluent in English (Arabic is an advantage).
Key Success Metrics:- Online sales growth
- Q-Commerce sales performance
- Marketplace ranking and visibility
- Conversion rate improvement
- Stock availability across online channels
- Promotion execution accuracy
- Customer ratings and reviews
- Return on promotional investment (ROI)
Why Join Us:- Be part of a fast-growing premium chocolate and FMCG brand with ambitious digital expansion plans.
- Lead the growth of multiple online sales channels across the UAE and international markets.
- Work with innovative products, exciting launches, and high-impact digital campaigns.
- Competitive salary, performance incentives, and excellent career progression opportunities.
- Career path toward:
- E-Commerce Manager
- Digital Commerce Manager
- Head of E-Commerce
- Digital Growth Manager
