QC Tester

Responsibilities

• Test Planning & Test Case Management
• Develop, review, maintain, and execute structured test cases covering golden paths, edge cases, and negative scenarios.
• Prepare test plans and regression test suites based on product requirements and acceptance criteria.
• Ensure adequate test coverage across web, mobile, and merchant platforms.
• Define and maintain effective manual and automated testing approaches to ensure comprehensive test coverage.
• Participate in requirement and feature discussions to identify potential quality risks and testing scenarios early in the development cycle.
• Manual & Automated Testing
• Perform both manual and automated testing across web, mobile, and API environments.
• Conduct functional, regression, integration, exploratory, and end-to-end testing.
• Design, execute, and maintain automated test scripts and regression suites where applicable.
• Execute automated test suites, analyze results, and investigate failures.
• Validate new features, enhancements, bug fixes, and end-to-end user journeys.
• Execute structured regression testing before every release and provide clear QC sign-off.
• Re-test resolved defects and ensure they meet the expected acceptance criteria.
• API Testing
• Perform API testing using Postman or similar tools.
• Send API requests and validate responses, status codes, headers, and JSON payloads.
• Create and maintain Postman collections and/or scripted API regression suites.
• Validate API behavior for positive, negative, edge-case, and error scenarios.
• Mobile Application Testing
• Test mobile applications on real Android and iOS devices.
• Install and validate different application builds and verify critical user flows.
• Identify and report device- or OS-specific issues.
• Validate app functionality, usability, navigation, and key business journeys across supported devices.
• Web Application Testing
• Test web applications across major browsers and supported environments.
• Use browser Developer Tools, particularly the Network and Console tabs, to investigate issues and capture technical evidence.
• Validate responsive behavior, UI functionality, integrations, and critical user journeys.
• Multi-Country & Multi-Language Testing
• Test products across all operating countries and supported environments.
• Validate Arabic and English experiences, including RTL/LTR layouts.
• Test country-specific configurations, currencies, content, and business rules.
• Ensure localized features and user journeys function correctly across different markets.
• Payment & Transaction Testing
• Perform end-to-end testing of payment, refund, cancellation, and transaction-related flows.
• Test payment gateway integrations, including successful, failed, declined, cancelled, and refunded transactions.
• Experience with Paymob, PayTabs, Fawry, or similar is highly preferred.
• Validate that transaction status, amounts, refunds, and related records are correctly reflected across relevant systems.
• Defect Management
• Log and track defects using Jira or similar issue-tracking tools.
• Provide clear reproduction steps, expected vs. actual results, severity, environment/build details, screenshots, videos, logs, and other relevant evidence.
• Work closely with developers, Product, and other stakeholders to investigate and resolve defects.
• Re-test fixes promptly and ensure defects are properly closed.
• Quality Assurance & Continuous Improvement
• Ensure software releases meet defined quality standards and business requirements.
• Participate in release readiness discussions and contribute to risk assessment.
• Identify gaps in existing testing processes and recommend improvements.
• Continuously improve manual test coverage, automated regression suites, and overall testing methodologies.
• Advocate for quality throughout the software development lifecycle.
  
  

Qualifications

• Bachelor's degree in Computer Science, Engineering, Information Technology, or a related field.
• 2–4 years of experience in software quality assurance/testing, with hands-on experience in both manual and automated testing.
• Solid understanding of software testing methodologies, SDLC, and defect life cycle.
• Experience with Jira or similar issue/test management tools.
• Hands-on experience with API testing using Postman or similar tools.
• Experience testing web and mobile applications, preferably on real Android and iOS devices.
• Experience with functional, regression, integration, exploratory, and end-to-end testing.
• Familiarity with Agile/Scrum methodologies.
• Good understanding of SQL and database testing.
• Basic understanding of Git and release branches/build management.
• Strong analytical and problem-solving skills.
• Excellent attention to detail and strong ownership of quality.
  
  

Good to Have

• Test automation experience using Playwright, Selenium, Maestro, or similar tools.
• Experience reading application logs to investigate failures.
• Basic performance/load testing knowledge using JMeter, k6, or similar tools.
• Experience creating or maintaining automated/API regression suites.
• Experience with payment gateway testing.
• ISTQB or similar certification.
• Experience testing multi-language, multi-country, RTL, and localized products.
• Basic programming/scripting knowledge using JavaScript, Python, Java, or similar.
  
  

Business Objective

Ensure product releases reach customers defect-free and within agreed timelines by owning structured manual and automated testing across web, mobile, and merchant platforms in all operating countries.

The role has a particular focus on payment, refund, coupon, checkout, and other high-impact business flows, where defects can directly result in financial loss, customer dissatisfaction, or operational impact.

The QC Tester provides a documented quality gate before release, helping reduce production incidents, improve release confidence, and shorten release cycles.

Top 3 KPIs

• Bugs Caught Before Release
• At least 85% of bugs are identified by QC before reaching customers.
• Zero critical bugs in payment, refund, or coupon flows reach production.
• On-Time Release Testing & QC Sign-Off
• 100% of releases receive the required full test run across all applicable countries/environments.
• Testing is completed within 2 working days of code freeze.
• No release proceeds to production without documented QC sign-off or an agreed exception.
• Bug Quality & Re-Test Turnaround
• Less than 10% of reported bugs are returned as Cannot Reproduce.
• Fixed bugs are re-tested and closed within 1 working day of becoming available for re-testing.
• Bug reports consistently include clear reproduction steps, expected/actual results, severity, environment/build information, and supporting evidence.