QNB3834 - Associate Domain Support

Fresher

Posted 12 hours ago
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Job Description

About QNB

Established in 1964 as the country's first Qatari-owned commercial bank, QNB Group has steadily grown to become the largest bank in the Middle East and Africa (MEA) region.

QNB Group's presence through its subsidiaries and associate companies extends to more than 31 countries across three continents providing a comprehensive range of advanced products and services. The total number of employees is more than 28,000 serving up to 20 million customers operating through 1,000 locations, with an ATM network of 4,300 machines.

QNB has maintained its position as one of the highest rated regional banks from leading credit rating agencies including Standard & Poor's (A), Moody's (Aa3) and Fitch (A+). The Bank has also been the recipient of many awards from leading international specialised financial publications.

Based on the Group's consistent strong financial performance and its expanding international presence, QNB currently ranks as the most valuable bank brand in the Middle East and Africa, according to Brand Finance Magazine.

QNB Group has an active community support program and sponsors various social, educational and sporting events.

Job Summary

The incumbent is primarily responsible of managing the assignments and resources within the Domain Support

department. Senior Manager, Domain Support as direct manager, as the assistant for Head Domain Support, In this

role Assistant Domain Manager in overseeing the management and maintenance, ensuring the smooth operation of

QNB systems, and providing support to QNB employees, position need to shadow Senior Manager including assigned

Projects, Skills, Deliverables And Communications, Following Guiding Responsibilities

Main Responsibilities

Shareholder & Financial:
Ensure that all areas of the bank are supported with proper computer systems in accordance with the IT standards. - - - - - - - - - - - - - - - - - - -
Implements KPI's and best practices for Associate, Domain Support
Update system profiles periodically with the new enhancements / upgrades.
Punctuality, working extended hours as per the job requirement.
Compliance with turnaround time (SLA) Managing CRs/TRS SARFs
Install and validate endpoint agent installations but not limited to Anti-Virus, Ivanti, S1 and Algorithm
Applying patching and closure of vulnerabilities. Antivirus installation.
Perform DR Simulation.
Perform Backup verifications.
Compliance with turnaround time (SLA) Managing CRs/TRS SARFs
Install and validate endpoint agent installations but not limited to Anti-Virus, Ivanti, S1 and Algorithm
Applying patching and closure of vulnerabilities. Antivirus installation.
Perform DR Simulation.
Perform Backup verifications.
Compliance with turnaround time (SLA) Managing CRs/TRS SARFs.
Follow up Closely within the team and ensure that all GIS Agents are installed.
Promote cost consciousness and efficiency and enhance productivity, to minimise cost, avoid waste, and optimise
benefits for the bank.
Act within the limits of the powers delegated to the incumbent.
Comply with QNB IPMD requirements.
Manage and maintain one or multi system assign to Head of Domain Support ; following system Domains or
assigned systems:
Domain 1: Microsoft infrastructure services: e.g. Active Directory services, Exchange, SCOM, Windows Servers
components and relevant systems
Domain 2: Microsoft applications services based on .Net platforms: e.g. QNB Workflow, In-house, Move-IT
(SFTP) and relevant systems
Domain 3: Security infrastructure services: e.g. Trelilx Endpoint defence (Antivirus, DLP, FIM etc..), Ivanti Patch
managements system and relevant systems
Domain 4: Citrix infrastructure services: e.g. Citrix XenApp Application publish (Remote Access) , Citrix VDI and
relevant systems
Domain 5: Cloud infrastructure services: e.g. Microsoft Azure cloud, Google cloud and relevant systems
Customer (Internal & External):
To assist customers in all their queries on Bank's product and seek solution to their requests.
Maintain activities in accordance with Service Level Agreements (SLAs) with internal departments/units to achieve improvements in turn-around time.
Build and maintain strong/effective relationships with related departments/units to achieve the Group's objectives.
Provide timely/accurate data to external/internal Auditors, Compliance, Financial Control and Risk when required.
Internal (Processes, Products, Regulatory):
Oversee recruitment, provide motivation, guidance to employees and reinforce high standards concerning performance, and adherence to the Bank's values and mission.
Provide support for application users, including, guidelines, troubleshooting and maintenance
Learning & Knowledge:
Proactively identify areas for professional development of self and undertake development activities.
Seek out opportunities to remain current with all developments in professional field.
Identify development opportunities and activities for staff and facilitate/coach them to improve their effectives and prepare them to assume greater responsibilities.
Microsoft Technologies and relevant industrials: Stay updated with the latest Microsoft technologies, including operating systems, applications, and infrastructure components. This involves keeping track of new releases, updates, and features introduced by Microsoft.
Training and Certifications: e.g. Pursue relevant Microsoft certifications to enhance knowledge and credibility. Certifications such as MCSA (Microsoft Certified Solutions Associate) and MCSE (Microsoft Certified Solutions Expert) validate expertise in specific Microsoft technologies.
Self-Study: Engage in self-study to deepen on understanding of Microsoft systems and technologies. Explore online resources, official documentation, whitepapers, and community forums to broaden knowledge base.
Training Programs: Attend workshops, webinars, conferences, and training programs specific to Microsoft technologies. These events provide opportunities to learn from industry experts, gain insights into best practices, and network with peers in the field.
Knowledge Sharing: Actively participate in knowledge-sharing activities. Contribute to internal documentation, share troubleshooting tips, and collaborate with colleagues to collectively enhance the team's knowledge and capabilities.
Microsoft Documentations: Familiarize with Microsoft's official documentation, knowledge bases, and support resources. Microsoft provides comprehensive documentation for its products, including detailed guides, troubleshooting steps, and best practices.