MedNet Egypt is one of the leading managed care service organizations that cater to healthcare needs. We are looking for a skilled Quality and Training Assistant Managerwho will be responsible for building, leading and continuously improving the training and quality assurance functions in the hub operations.
Your Job
Training Leadership and Development:
- Design and execute the Hub training strategy in alignment with business and operational goals.
- Develop standardized training curricula and learning materials
- Identify skills gaps and implement targeted upskilling programs.
- Lead the team of trainers across the different programs.
- Monitoring closely trainee score results and working proactively to enhance overall training outcome.
Quality Assurance:
- Implement and operate the regional QA framework and policy
- Enhance and develop quality standards and audit processes across all functions
- Identify root causes of quality findings and implement corrective action plans in coordination with the hub different functions.
- Develop and/or recommend training programs for the team members to address error trends and its corrective actions via several training materials
- Coordinate with other work streams in UAE, Oman and Bahrain in QA findings and recommendations
Business Correspondence
- Own all training and QA KPIs (training effectiveness, QA rates and findings, errors rates...etc)
- Produce executive level reporting with performance insights and improvement recommendations and monthly Quality & training performance dashboards
- Continuous improvement and risk mitigation plans
- Quality reporting on all customer touch points
Your Profile
- Bachelor's degree in medicine, Pharmaceuticals or Business
- 7+ years of progressive experience in training, quality assurance, operations excellence or service delivery.5+ years of experience in leadership roles / managing teams.
- Experience within healthcare / insurance.
- Computer literacy (MS Office, Excel, PowerPoint)
- Strong interpersonal and communication skills
- Strategic thinking and execution.
- Strong leadership, coaching and people development
- Process excellence & continuous improvement mindset
- Excellent written and verbal English communication skills
