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Quality Assurance Specialist

ariika
Egypt, Cairo
Fresher
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  • Posted 2 hours ago
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Job Description

  • Monitor and evaluate customer service interactions.
  • Ensure agents follow company policies and quality standards.
  • Provide feedback and coaching points to improve agent performance.
  • Identify common customer issues and report trends.
  • Prepare quality reports and share insights with management.
  • Support training and calibration sessions when needed.

Qualifications

  • Previous experience in quality assurance or customer service is a plus
  • Strong attention to detail Ability to evaluate calls, chats, and customer interactions
  • Good analytical and reporting skills
  • Ability to provide constructive feedback to agents

More Info

Job Type:
Permanent Job
Industry:
Other
Function:
Customer Service
Employment Type:
Full time

About Company

ariika

Job ID: 144580449

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Last Updated: 18-03-2026 10:33:41 PM
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