Quality Assurance Specialist

We're Hiring | Quality Assurance Specialist

Alexandria, Egypt | On-site

We're looking for a Quality Assurance Specialist to join our team and oversee quality standards, call quality, and performance improvement.

Requirements:

• 2–4 years of experience in Quality Assurance

• Previous **Sales experience is a MUST

• Strong experience in Call Quality Assurance

• Experience with Marketing Automation

• Very good Excel & CRM skills

• Strong analytical and reporting skills

• Excellent attention to detail and follow-up

• Strong communication and teamwork skills

Key Responsibilities:

• Supervise Quality Assurance processes and procedures

• Monitor and evaluate call quality according to approved standards

• Manage and follow up on **Marketing Automation** activities

• Prepare and analyze **Quality & Performance Reports*

• Report quality and performance results to **Senior Management**

• Contribute to improving processes, performance, and service quality

Interested Send your CV

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