Quality Assurance Specialist

Hiring: Junior Quality Assurance Analyst | Digital Services & Transformation.

We are looking for a detail-oriented Junior Quality Assurance Analyst to join our Operations team in a fully remote capacity. This role is vital in evaluating customer interactions across all channels—including Voice, Email, Chat, and Social Media—to ensure we consistently exceed client expectations.

What you will do:

• Evaluate interactions across voice, email, chat, and social media to ensure quality standards.
• Maintain objectivity through calibration sessions and detailed documentation.
• Identify risks, potential fraud, and training needs to improve operational results.
• Collaborate with other departments to propose innovative solutions for continuous improvement.
• Conduct spot checks on supervisor evaluations to verify accuracy and consistency.

What we are looking for:

• Bachelor's degree or Graduate status.
• Fluency in English.
• 6 months to 2 years of experience in Quality Assurance and Contact Centers.
• Working knowledge of Microsoft Office Suite (Excel, Word, PowerPoint).
• Strong analytical skills and achievement-oriented mindset.

Ready to help us maximize results and increase customer satisfaction

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