Quality Assurance Specialist

Company Description Winirix | Outsourcing & BPO is an Egypt-based outsourcing and offshoring consulting company that helps businesses scale by delegating time-consuming, repeatable operational tasks to trained offshore teams. The company partners with business owners who want to focus on strategic growth while Winirix manages day-to-day execution. Winirix builds people-first outsourcing models and simple, well-structured processes that provide consistent, measurable results. Its approach is grounded in trust, transparency, and performance, acting as an extension of client teams and aligning with their goals. Every outsourcing partnership is designed for long-term collaboration, with simplicity driving effective outcomes.

Role Description The Quality Assurance Specialist is a full-time, on-site role based in Cairo, Egypt. This role is responsible for monitoring and evaluating operational processes to ensure service quality, compliance with internal standards, and alignment with client requirements. Day-to-day tasks include reviewing workflows and documentation, performing regular audits on deliverables, identifying process gaps, and recommending corrective and preventive actions. The specialist will collaborate with team leaders to implement quality guidelines, train staff on best practices, and track performance metrics to support continuous improvement. The role also involves preparing quality reports, supporting client reviews, and contributing to the development of standardized procedures that enhance efficiency and consistency across projects.

Qualifications

• Candidates should possess strong skills in Quality Assurance and Quality Control to review processes, validate outputs, and ensure adherence to defined standards.
• Candidates should possess skills in Quality Management and Quality Auditing to design quality frameworks, conduct audits, and monitor compliance across teams and projects.
• Candidates should possess knowledge of Good Manufacturing Practice (GMP) or similar structured compliance frameworks, and be able to apply these principles to service and process environments.
• Relevant experience in outsourcing, BPO, operations, or process-driven environments, with a focus on continuous improvement and performance measurement.
• Strong analytical and problem-solving skills, with the ability to interpret data, identify trends, and recommend practical improvements.
• Excellent written and verbal communication skills in English, with the ability to document procedures and present audit findings clearly.
• Ability to work collaboratively with cross-functional teams, manage multiple tasks, and maintain attention to detail under time constraints.
• Bachelor's degree in Business, Quality Management, Engineering, or a related field; relevant quality certifications are an advantage (Not Mandatory).