Role Summary
The Quality Section Head the tactical execution of daily quality control, inspection processes, and defect prevention within the luxurious jewelry brand's factory. This role ensures immediate compliance with exquisite craftsmanship standards across all production stages casting, stone setting, polishing, and finishing to deliver zero-defect products by supervising the quality inspection team, leveraging real-time testing protocols, and driving cross-functional defect resolution, the head maintains impeccable quality execution while supporting on-time delivery.
Main Responsibilities (including But Not Limited To)
- Daily Quality Execution & Inspection Oversight
- Execute daily quality inspection schedules across all production stages under Quality Manager guidance.
- Supervise random and 100% inspections for high-value pieces, ensuring compliance with luxury craftsmanship standards.
- Coordinate immediate quality holds and rework prioritization for defective items.
- Defect Detection & Process Monitoring
- Conduct real-time quality checks on casting stone setting, metalwork, polishing, and final finishing operations.
- Monitor production lines for visual defects, dimensional accuracy, gem placement precision, and surface perfection.
- Track First Pass Yield (FPY) and defect rates, implementing immediate containment actions.
- Team Supervision & Inspection Operation
- Lead and supervise quality inspectors, assigning daily inspection zones and workloads across production areas.
- Train team updated quality standards, inspection techniques, and defect classification protocols.
- Conduct shift-end quality audits and performance reviews with inspection teams.
- Non-Conformance & Corrective Actions
- Manage daily Non-Conformance Reports (NCRs), categorizing defects and assigning root cause investigations.
- Coordinate with Production teams for immediate rework scheduling and defect elimination.
- Track rework cycles and ensure timely resolution without delaying customer shipments.
- Testing & Measurement Execution
- Oversee daily functionality tests, weight verifications, and aesthetic evaluations using precision tools.
- Execute gem certification checks, color matching, and clarity assessments per brand standards.
- Maintain calibration schedules for all measuring equipment and testing instruments.
- Cross Functional Quality Coordination
- Liaise daily with Production, Planning, and Design teams to resolve quality issues impacting schedules.
- Provide real-time quality status updates to prevent shipment of non-conforming products.
- Support supplier quality by inspecting incoming raw materials (gold, gems, findings) against specifications.
- Documentation, Compliance & Reporting
- Maintain accurate daily quality records, inspection results, and defect databases for traceability.
- Ensure compliance with international standards (ISO, Responsible Jewelry Council) and export documentation.
- Prepare daily/weekly quality performance reports for Quality Manager, highlighting trends and improvements.
- Facilitate clear communication of quality issues across factory teams for rapid resolution.
Education & Experience
- Education bachelor's degree in quality management, Industrial Engineering, Materials Science, Gemology, or related technical field. ASQ Certified Quality Inspector (CQI), Six Sigma Green Belt, or similar certifications preferred.
- Work Experience: 7–10+ years in quality control/inspection within manufacturing, with 3+ years supervising quality inspection teams in precision industries.
- Experience in luxury goods, jewelry manufacturing, or high-precision production handling gemstones, precious metals, and artisanal finishing.
- Hands-on knowledge of jewelry quality processes including stone setting inspection, casting defect detection, polishing standards, plating evaluation, and final assembly verification.
- Proven experience with quality management systems, inspection equipment (micrometers, profilometers, gem testers), and defect tracking software.
- Track record in high-volume inspection environments with zero-defect culture implementation and cross-functional defect resolution.
Skills
- Expertise in visual inspection, dimensional measurement, gem certification, and defect classification for luxury jewelry craftsmanship.
- Strong knowledge of quality standards across casting integrity, stone setting precision, metal polishing, plating adhesion, and final assembly perfection.
- Effective team supervision, inspector training, and performance calibration for consistent quality execution.
- Ability to perform root cause analysis, implement immediate containment actions, and verify effective corrective measures.
- Hands-on KPI management including defect rates (DPMO), First Pass Yield (FPY), rework cycles, and quality clearance timelines.
- Clear English communication skills for defect reporting, cross-functional escalation, team briefings, and concise updates to Management.
Personal Attributes
- Quality-obsessed with unrelenting focus on zero-defect execution and craftsmanship perfection.
- Detail-oriented inspector who detects microscopic imperfections under high-pressure production demands.
- Calm and methodical during quality crises, rush inspections, and peak volume periods.
- Hands-on leader who demonstrates inspection techniques and coaches team for precision performance.
- Proactive problem-solver committed to immediate defect containment and process stabilization.
- Transparent communicator who documents findings clearly, escalates issues decisively, and fosters team accountability.
Competency
- Believe in Magic: (Passion & Commitment)
Being enthusiastic and committed to what you are doing inside the organization. Stay focused & continually aim to improve / reach success no matter what setbacks are on your way.
- Always Bring A Game: (Customer Excellence)
High level of optimism and a can do Orientation. A willingness to support and be a part of a team in multiple activities and stay motivated to accomplish the goal while facing obstacles. Works effectively with and supports colleagues, fostering a positive and collaborative environment.
Being a customer focuses by having the ability to understand internal/external needs and concerns in the short to long-term and to provide sound recommendations and/or solutions. Focusing efforts on understanding, meeting, and exceeding customer needs.
- Get it done. RIGHT: (Drive High Quality Results)
Consistently achieves high levels of results while setting standards of excellence & quality. Seizes all opportunities to get the job done. Pay attention to details and pursue quality in accomplishing tasks.
- Be Real: (Ethics & Integrity)
Behave in an honest, fair, and ethical manner. shows consistency in words and actions. Model's high standards of ethics. Earning others trust and respect through consistent honesty and professionalism in all interactions.
- Be Creative: (Creativity & Innovation)
Ability to generate non-traditional yet practical ideas that would serve a business purpose and identify & develop new methods, approaches, systems, or tools that best suit different situations and generate business results. Moreover, the ability to multitask and take initiative.
- Learn & Teach: (People Development)
Fostering learning and development culture.
Willingness to delegate responsibility, work with others, and coach to develop their capabilities.
