Job Description
Company Description
Xceed is a leading multilingual Business Process Outsourcing (BPO) service provider in the EMEA region, with a capacity of more than 10,000 web-enabled multi-channel stations. Operating in Egypt, Morocco, Mauritius, UAE, and Saudi Arabia, Xceed partners with key government and commercial accounts to deliver a wide range of services, including inbound and outbound customer support, back-office services, social media analysis, and more. Recognized globally, Xceed has received numerous awards for excellence in sustainability, diversity, and customer experience. The company is certified with multiple international standards for quality, security, and business continuity, ensuring robust and reliable service delivery. Xceed is committed to creating a positive work environment and fostering professional growth opportunities.
Role Description
This is a full-time on-site role for a Quality Monitoring Specialist located in Qesm El Maadi. Responsibilities include monitoring and evaluating call quality, performing quality audits, and ensuring adherence to service standards. The specialist will analyze data, prepare reports, and provide constructive feedback to enhance performance and maintain quality control. Collaboration with team members to identify areas of improvement and suggest strategies for process optimization will also form a key part of the role.
Qualifications
* Call Center experience is essential.
* GSM (Mobile knowledge) and Experience are a must, a minimum of 6 months.
* Experience in telecommunications companies is a must
((Vodafone Orange EX WE- Etisalat Misr-UAE DU -AT&T - Verizon).
*Excellent in the English language.
* Experience as a Quality Analyst or similar role is a must.
* Strong computer skills and knowledge of QA databases and applications
Work location: Maadi
