Quality & Process Improvement Senior Specialist

About the Role:

The position requires a detail-oriented and strategic professional to drive operational efficiency within the Business Excellence Department. You will provide essential guidance in mapping, analyzing, and optimizing end-to-end business processes. This role demands a blend of technical expertise in process mining and ERP systems with the ability to lead cross-departmental initiatives.

Responsibilities:

1. Business Process Management (BPM)

• Design, document, and manage end-to-end business processes.

• Develop and maintain As-Is and To-Be process maps.

• Lead process improvement initiatives across departments.

• Ensure processes are aligned with organizational objectives and best practices.

2. Process Mining

• Utilize process mining tools to analyze and discover process patterns.

• Identify inefficiencies, bottlenecks, and deviations in current processes.

• Generate data-driven insights to support process optimization decisions.

3. ERP Systems

• Collaborate with IT and business units on ERP-related process documentation.

• Support ERP implementation and enhancement projects from a process perspective.

• Ensure process alignment with ERP system capabilities and workflows.

4. Quality Management

• Support the development and implementation of quality frameworks and standards.

• Monitor compliance with internal policies, procedures, and regulatory requirements.

• Conduct quality audits and assessments and prepare findings reports.

Qualifications:

• Bachelor's degree in Business Administration, Industrial Engineering, MIS, or a related field.

• Minimum 3–5 years of experience in process improvement, quality, or a related function.

• Proficiency in BPM tools and process mapping methodologies.

• Knowledge of process mining tools (e.g., Celonis, ProM) is an advantage.

Required Skills:

• Strong analytical and communication skills.
• ERP systems (e.g., SAP, Oracle) is preferred.
• Deep understanding of quality standards, auditing techniques, and compliance frameworks.
• Excellent analytical and problem-solving skills with a high attention to detail.
• Strong communication and interpersonal skills, with the ability to influence stakeholders at different levels.
• Ability to manage multiple initiatives simultaneously while adhering to strict timelines and quality standards.