Deluxe Holiday Homes is Dubai's leading vacation rental management firm, boasting a comprehensive suite of services that spans across vacation rentals, property management, real estate brokerage, and more. With a commitment to innovation, professionalism, and excellence, we manage over 800+ properties and employ a dedicated team of over 300+ professionals.
Responsibilities
- Create, optimize, refresh, and monitor property listings on Property Finder, Bayut, and Dubizzle following each portal's best-practice ranking rules.
- Upload accurate photos, videos, captions, features, floor plans, and community tags for all DHRE properties.
- Track listing performance (views, leads, ranking) and coordinate required improvements with photographers, content team, or agents.
- Ensure all listings comply with Trakhees/RERA/DTCM/portal requirements (permits, titles, etc.).
- Maintain the master list of all managed and brokerage properties (status, expiry dates, keys, documents).
- Assist with connecting/disconnecting DEWA, Empower, Gas, Internet, and other utilities during onboarding or offboarding.
- Prepare and send renewal / non-renewal reminders to tenants and follow up until confirmation.
- Coordinate with landlords regarding approvals, renewals, documentation, invoices, and general updates.
- Monitor tenancy contract expiry dates and ensure Ejari renewals are processed on time.
- keep track of maintenance requests related to long-term properties and coordinate with DHRE's maintenance team.
- Handle document organization (title deeds, passports, Tawtheeq/Ejari, NOCs, receipts, offers, contracts).
- Support brokers with required admin tasks (forms, listings updates, agreements).
- Answer basic tenant and landlord inquiries related to admin/renewal/listing matters.
- Ensure all communication and data entry adhere to RERA regulations and DHRE's internal processes.
- Greet and assist walk-in clients, tenants, landlords, and visitors in the DHRE office.
- Answer incoming calls, WhatsApp messages, and emails; direct inquiries to the correct team members.
- Manage appointment scheduling for brokers, valuers, and management.
- Maintain the front-desk area's cleanliness, organization, and professional appearance.
- Handle incoming and outgoing documents, courier packages, and key handovers.
- Keep records of key movement, access cards, and office supplies.
- Support daily office operations including printing, scanning, filing, and basic administrative support
Job Requirements:
- Proven experience in managing property listings on Airbnb, Property Finder, Dubizzle, Booking,.com and Bayut.
- Strong understanding of real estate market dynamics and online marketing strategies.
- Proficiency in using listing management tools and CRM systems.
- Excellent analytical skills and attention to detail.
- Strong communication and English writing skills.
- Ability to work independently and manage multiple tasks simultaneously.
