Reception Section Head

Description:

1- Manage the Service advisors of the service center and make sure they respect company policy and standards (6 steps customer handling principle)

2- Follow up with spare parts for procurement of materials, specially the parts on VOR.

3- Maintains a high level of self-hygiene and uniform appearance for himself and his staff.

4 - Ensure job controllers are feeding correct/proper operation number.

5- Apply strictly company policy in terms of customer discount. Ensure that repairs are carried out within promised delivery time and estimated cost.

6- Make sure the reception is always clean and presentable to ensure state of the art customer standards

7- Monitor closely the vehicles repairing and take necessarily action in case of delay. Coordinate properly with workshop and parts to ensure on time delivery.

Requirements:

• Position Title:   Reception Section Head

• Educational Requirements:   Bachelor Degree in Engineering

• Required Industry Experience:  3-5 years of experience

• Technological Requirements:   Microsoft office suite