The Receptionist serves as the primary point of contact for tenants, visitors, clients, and staff at Mashreq Bank building.
The role ensures a professional and welcoming front desk environment while managing communication, visitor management, and supporting both administrative and security functions.
- Extend a warm and professional welcome to visitors, provide information, and direct them appropriately.
- Issue and manage visitor passes, ensuring accurate records and proper return.
- Verify visitor identities and maintain records in the visitor management system.
- Handle incoming telephone calls professionally and route them as necessary.
- Respond effectively to inquiries from visitors, tenants, and callers.
- Manage appointment schedules and notify staff of visitor arrivals.
- Draft, proofread, and prepare correspondence for executives with accuracy.
- Maintain logs, databases, and filing systems (physical & digital).
- Support administrative tasks including data entry and document preparation.
- Implement and enforce access control procedures for staff and visitors.
- Report security incidents and suspicious activities to the Safety & Security Manager.
- Maintain updated security records and daily checklists for reception operations.
- Assist with emergency response and evacuation procedures.
- Keep the reception area clean, organized, and supplied.
- Liaise with building management and service providers on operational matters.
- Prepare monthly and quarterly reports on reception activities.
- Perform additional security functions as assigned by the Safety & Security Manager.
- Strong communication and interpersonal skills with a customer-service mindset.
- Ability to handle multiple tasks simultaneously in a fast-paced environment.
- Proficiency in MS Office Suite and visitor management systems.
- Attention to detail with strong organizational and record-keeping skills.
- Professional telephone etiquette and ability to manage inquiries effectively.
- Basic knowledge of security protocols, access control, and emergency procedures.
- Prior experience in a receptionist, front desk, or administrative support role preferred.
- Ability to remain calm and provide clear instructions in emergency situations.
- Fluent in Arabic/ English (other languages proficiency is an advantage).
