Job Description
We are looking for a friendly and professional Receptionist to manage our front desk on a daily basis and to perform a variety of administrative and clerical tasks.
Job Responsibility
- Greet and welcome guests as soon as they arrive at the office.
- Direct visitors to the appropriate person and office.
- Answer, screen, and forward incoming phone calls.
- Provide basic and accurate information in-person and via phone/email.
- Answering phones from prospective customers and guests, taking messages and delivering them.
- Completing administrative tasks such as filing and photocopying.
- Responding to requests for help and information.
- Providing concierge services, such as booking theatre tickets. arranging travel and providing information about local amenities and attractions.
- Preparing room bills and ensuring prompt payments.
- Checking guests out, taking payments and returning deposits.
- Ensure reception area is tidy and presentable, with all necessary stationery and material
Candidate Requirements
- Proven work experience as a Receptionist, Front Office Representative, or similar role.
- Proficiency in PMS Opera system.
- Hands-on experience with office equipment (e.g. fax machines and printers)
- Professional attitude and appearance
- Solid written and verbal communication skills
Skills
- Excellent communication skills
- Proficiency in Microsoft Office applications and PMS Opera.
- Strong interpersonal skills
- Good organizational skills
- Ability to multitask and prioritize tasks
- Problem-solving skills
- Attention to detail
- Customer service skills
- Professionalism and a positive attitude
