Receptionist / Front Desk Coordinator

About NmoHub

NmoHub is a for-profit innovation company focused on building, accelerating, and scaling high-potential ventures. Through incubation, acceleration, venture development, advisory services, and strategic partnerships, we help entrepreneurs, startups, investors, partners, and organizations create commercially successful businesses and measurable economic value.

As the first point of contact for visitors, founders, clients, partners, and ecosystem stakeholders, the Receptionist plays an important role in shaping the first impression of NmoHub and ensuring a professional, welcoming, and well-organized front office experience.

Position Overview

The Receptionist / Front Desk Coordinator is responsible for managing NmoHub's reception area, welcoming visitors, handling calls and inquiries, coordinating meeting rooms, supporting daily office operations, and ensuring a smooth guest experience.

This role requires a professional appearance, strong communication skills, attention to detail, a hospitality mindset, and the ability to manage multiple front-desk and administrative tasks with confidence.

Key Responsibilities

Front Desk & Visitor Experience

• Welcome visitors, clients, founders, partners, investors, and guests in a professional and friendly manner.

• Ensure all visitors are received, guided, and directed to the appropriate team member or meeting room.

• Maintain a clean, organized, and professional reception area.

• Manage visitor logs, guest registration, and access coordination.

• Provide accurate basic information about NmoHub, its services, programs, and office procedures.

• Create a positive first impression that reflects NmoHub's brand and professionalism.

Calls, Messages & Communication

• Answer, screen, and direct phone calls professionally.

• Take accurate messages and forward them to the relevant team member.

• Respond to general inquiries through phone, email, WhatsApp, or reception channels when required.

• Support internal communication between visitors, team members, founders, and partners.

• Handle inquiries politely, clearly, and with proper escalation when needed.

Meeting Room & Office Coordination

• Coordinate meeting room bookings and ensure meeting spaces are prepared before use.

• Support physical and virtual meeting arrangements when required.

• Assist with guest hospitality, refreshments, and meeting readiness.

• Coordinate with the admin team regarding office supplies, reception materials, and meeting requirements.

• Support events, workshops, Demo Days, and visitor-heavy activities at NmoHub.

Administrative Support

• Provide basic administrative support to management and team members.

• Receive, sort, and distribute mail, documents, deliveries, and packages.

• Maintain simple records, visitor logs, contact lists, and front-desk trackers.

• Support document printing, scanning, filing, and coordination.

• Assist with scheduling, appointment coordination, and internal follow-ups.

• Support daily office operations to ensure a smooth and organized workplace.

Hospitality & Community Support

• Support founders, incubatees, and guests using NmoHub's workspace or meeting areas.

• Help create a welcoming and professional environment for entrepreneurs and ecosystem visitors.

• Coordinate with the team during startup meetings, partner visits, workshops, and community activities.

• Maintain a service-oriented approach with all stakeholders.

Key Performance Indicators

• Visitor handling quality

• Call response rate

• Meeting room readiness

• Reception area cleanliness and organization

• Internal team satisfaction

• Guest satisfaction

• Administrative task completion

• Speed and accuracy of escalation

• Punctuality and attendance

• Professional appearance and behavior

Qualifications

• Diploma or bachelor's degree in Business Administration, Office Management, Hospitality, Public Relations, or a related field.

• 1+ year of experience in reception, front desk, customer service, hospitality, office administration, or a similar role.

• Professional communication skills in Arabic and English.

• Strong interpersonal skills and a pleasant, welcoming personality.

• Good organization, time management, and attention to detail.

• Ability to handle visitors, calls, and administrative tasks at the same time.

• Familiarity with Microsoft Office, Google Workspace, email, calendar tools, and basic office systems.

• Professional appearance and strong sense of responsibility.

• Ability to maintain confidentiality and handle sensitive information professionally.

Preferred Experience

• Experience in a startup, incubator, accelerator, coworking space, business center, consulting firm, hospitality environment, or professional services company.

• Experience supporting executives, founders, clients, or VIP visitors.

• Familiarity with meeting room booking, visitor management, and event support.

• Experience using CRM, calendar systems, WhatsApp Business, or office management tools.

• Interest in entrepreneurship, startups, and Saudi Arabia's innovation ecosystem.

Required Competencies

• Professional presence

• Hospitality mindset

• Clear communication

• Positive attitude

• Attention to detail

• Organization

• Confidentiality

• Patience and emotional control

• Multitasking

• Reliability and punctuality

• Service orientation

• Basic problem solving

Work Environment

The Receptionist will work from NmoHub's office and interact daily with entrepreneurs, founders, clients, partners, investors, service providers, and internal team members. The role requires physical presence, punctuality, professionalism, and readiness to support a dynamic business and startup environment.

Why Join NmoHub

• Join a growing innovation company where your role directly shapes how visitors, founders, partners, and clients experience NmoHub. You will be part of a fast-growing entrepreneurial environment and support the daily operations of a company working closely with startups, investors, and ecosystem stakeholders.