Job Title
Receptionist / Lifestyle Concierge
Job Purpose
To serve as the first point of contact for residents, visitors, and prospective tenants by delivering exceptional customer service, handling daily inquiries and requests, coordinating with operational departments, and enhancing the overall resident experience in line with Azure's hospitality standards.
Key Responsibilities
- Welcome residents, visitors, and prospective tenants in a professional and friendly manner.
- Answer phone calls, emails, and resident inquiries promptly and professionally.
- Receive, log, and follow up on residents requests and service tickets until resolution.
- Coordinate with the Maintenance, Housekeeping, Security, and Leasing teams to ensure timely completion of resident requests.
- Assist residents with amenity bookings, facility reservations, and lifestyle services.
- Register visitors, contractors, and deliveries in accordance with community procedures.
- Support residents during move-in and move-out processes and provide the necessary information and assistance.
- Maintain accurate records of resident requests, complaints, and daily Front Desk activities.
- Escalate unresolved issues to the Front Desk Supervisor or Community Manager when required.
- Ensure the reception area is clean, organized, and always presents a professional image.
- Provide information about community facilities, services, events, and policies.
- Support the coordination of resident events and community engagement activities.
- Maintain confidentiality of resident and company information at all times.
- Perform other duties assigned by the Front Desk Supervisor or Community Manager.
Reporting To
Front Desk Supervisor
Key Skills
- Customer Service Excellence
- Communication & Interpersonal Skills
- Problem Solving
- Time Management
- Attention to Detail
- Microsoft Office
- Property Management Systems (preferred)
