Job Summary:
We are looking for a motivated and customer-focused individual to join our team as a Receptionist. This pivotal position is responsible for providing exceptional front-desk support, managing incoming communications, and making a positive first impression for visitors and clients. You will need strong
selling abilities, technical know-how, and excellent communication skills, as well as a keen aptitude for solving problems efficiently while upholding our commitment to outstanding service.
Key Responsibilities Reception, Technical Support & Customer Engagement
- Greet and welcome all visitors and clients in a professional and friendly manner, ensuring a positive and approachable first point of contact.
- Handle incoming calls, emails, and enquiries promptly, accurately, and confidentially, directing them to the relevant personnel or department.
- Use tailored selling techniques to promote company services and products to visitors and callers, understanding customer needs and matching solutions effectively.
- Perform a range of administrative tasks, including appointment scheduling, meeting room bookings, and accurate record keeping.
Required Skills Selling, Technical, & Communication
- Demonstrated selling skills, with the ability to identify needs, recommend services, and convert enquiries into opportunities.
- Technical knowledge of common office equipment and basic IT systems (e.g., printers, teleconferencing, Microsoft Office Suite).
Qualifications & Experience Reception, Sales & Technical
- Previous experience in a receptionist, front-desk, customer service, or administrative role is advantageous.
- Experience in using sales techniques or supporting sales functions is desirable.
