Receptionist

Location: (Gouna)

Job Description:

• Register guests and assign rooms. Accommodating special requests whenever possible.
• Thoroughly understand and adhere to proper credit, check-cashing, and cash-handling policies and procedures.
• Understands room status, room status tracking, room locations, types of available rooms, and room rates.
• Uses suggestive selling techniques to sell rooms and to promote other services of the hotel.
• Preparing room keys for arrivals, files registration cards, and room charges.
• Knows how to use front office equipment.
• Processes guests check out.
• Uses proper telephone etiquette and message-handling procedures.
• Reads and initials the logbook. Is aware of daily activities and meetings taking place in the hotel.
• Coordinates guest room maintenance work with the engineering and maintenance division.
• Report any unusual occurrences or requests to the manager.
• Maintains the cleanliness and neatness of the front desk area and knows all safety and emergency procedures.
• Performs related duties and special projects as assigned.
• Working Hours: The working hours are in accordance with the established roster.
• Uniforms: Assigned uniform, including proper name tag.
• Comply to all work-related instructions as it may arise.

Requirements:

• Degree/Diploma in Hospitality, Tourism, or Hotel Management is preferred.
• Minimum 1–2 years of Front Office experience in a 4- or 5-star hotel, preferably luxury hospitality.
• Fluent English and Arabic are required; additional languages such as German or French are an advantage.
• Good knowledge of Front Office procedures and PMS/OPERA.
• Strong communication, guest-handling, and problem-solving skills.
• Professional appearance and excellent grooming standards.
• Ability to work under pressure and flexible shifts.
• Genuine passion for delivering personalized luxury guest service.