Receptionist

Company Description

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Role Description

This is a full-time on-site role for a Receptionist at Pet Planet Veterinary Clinic, located in Dubai. The Receptionist will be responsible for managing front desk operations, handling incoming and outgoing calls, scheduling appointments, answering queries, and providing exceptional customer service to clients and their pets. Additional tasks include The candidate will work closely with Veterinarians and Veterinary Nurses to ensure that the clinic runs smoothly and that clients and their pets receive the best possible care.

Qualifications

• Strong Phone Etiquette and Receptionist Duties for providing excellent first impressions and ensuring professional communication
• Advanced Clerical Skills for managing schedules, records, and routine administrative tasks
• Exceptional Communication and Customer Service skills for responding to client questions and providing support with patience and empathy
• Ability to multitask and remain organized in a fast-paced environment
• Prior experience working in a veterinary clinic or related field is a plus

Responsibilities:

Answer clients questions about services via phone, email or in person and process invoice transactions

Welcome walk-ins, answer questions about services and schedule appointments based on availability

Account invoices and and inventory management preparation

Sale of Pet Food and Accessories Products displayed at Clinic

Walk them to the consultation room and provide them all documents needed to be signed upon their arrival

Inform clients about new services and discounts.

Strong organizational, interpersonal and communication skills are required

Basic knowledge of veterinary medicines & procedures (vaccines, deworming et cetera) is Preferred

Willingness to work flexible hours, including evenings, weekends, and holidays as scheduled.

• Job Type: Full-time