The Receptionist ensures a warm, welcoming, and professional front desk experience for all members and guests. This role is responsible for managing check-ins, handling inquiries, updating the CRM system, and performing essential administrative tasks. The ideal candidate must be presentable, energetic, and experienced in delivering luxury service standards.
B. Customer ServiceC. CRM & Administrative TasksD. Facility Support
- KEY RESPONSIBILITIES
- Front Desk Operations
- Greet members and guests in a friendly and professional manner.
- Handle check-ins, check-outs, and membership validations.
- Respond promptly to phone calls, WhatsApp messages, and emails.
- Manage booking schedules for classes, personal training sessions, and facility usage.
- Provide accurate information about gym services, memberships, and facilities.
- Assist members with queries, concerns, and service-related requests.
- Maintain a consistently high standard of hospitality and guest experience.
- Enter and update member information in the CRM system.
- Process new memberships, renewals, and session packages.
- Maintain records, forms, and prepare daily reports.
- Handle cash and card payments when required.
- Ensure the front desk and lobby areas remain clean, organized, and presentable.
- Coordinate with the cleaning team and gym supervisor regarding facility needs.
- Report equipment or facility issues promptly.
- QUALIFICATIONS & REQUIREMENTS
Education
- Graduate degree required.
- Additional training in customer service or hospitality is an advantage.
Requirements
- Minimum 2 years of experience in a luxury gym environment.
- Experience using a CRM or membership management system (mandatory)
