The Receptionist ensures a warm, welcoming, and professional front desk experience for all members and guests. This role is responsible for managing check-ins, handling inquiries, updating the CRM system, and performing essential administrative tasks. The ideal candidate must be presentable, energetic, and experienced in delivering luxury service standards.
- KEY RESPONSIBILITIES. Front Desk Operations
- Greet members and guests in a friendly and professional manner
- Handle check-ins, check-outs, and membership validations
- Respond promptly to phone calls, WhatsApp messages, and emails
- Manage booking schedules for classes, personal training sessions, and facility usage
B. Customer Service
- Provide accurate information about gym services, memberships, and facilities
- Assist members with queries, concerns, and service-related requests
- Maintain a consistently high standard of hospitality and guest experience
Requirements
- Previous experience working in a gym (nice to have), fitness center, or similar customer-facing environment
- Excellent communication and interpersonal skills
- Organized, reliable, and able to multitask in a fast-paced setting
- Professional, friendly, and comfortable in a fitness-oriented atmosphere
- A generally fit or active lifestyle is a plus, to align with the environment and culture of the facility
Benefits
- Competitive salary
- Positive and energetic work environment
- Opportunities for professional development
- Official employment
- Health Insurance
