Objective:
To act as the first point of contact for customers entering the showroom reception, ensuring a professional welcome and a positive first impression of the brand. The role is responsible for delivering a high standard of customer care, supporting customer satisfaction, managing customer traffic, and coordinating staff availability to ensure a smooth & efficient showroom reception experience.
Key Responsibilities:
1- Customer welcoming & hospitality:
- Proactively greet and welcome customers upon arrival, ensuring a professional and positive first impression of the brand.
- Identify the purpose of each customer's visit and assess their initial requirements.
- Offer hospitality and refreshments, ensuring customers remain comfortable and attended to while waiting.
- Guide customers to the designated welcome area & introduce them to relevant digital media.
- Maintain a welcoming and customer focused environment throughout each customer's visit.
- Maintain a pleasant welcoming experience and customer-focused environment throughout the customer's visit.
- Ensure a pleasant welcoming & customer-focused experience throughout the customer's visit.
2. Showroom Traffic Management:
- Manage and maintain an accurate overview of showroom capacity, waiting times, and staff availability across the showroom and service lobby at all times.
- Ensure all digital signage in the showroom and service reception is in perfect working condition, is switched on is displaying the relevant content
- Cooperate with and support showroom and service reception staff at all times
3. Assigning/updating customer profiles:
- Match customer to their appointments via Autoline flow system.
- Assign customer(s) to relevant Sales Advisor/Product Expert/Service Advisor or one of the relevant pools if no appointment.
- Introduce customers to the relevant advisor and ensure a proper handover by communicating all relevant information.
- Create new customer profiles and update existing customer information and insights to provide most current/relevant description of requirements.
4- Supporting/providing first assessment of customer:
- Review scheduled appointments in advance and prepare for customers arrival.
- Engage customers professionally to understand their primary requirements, interests, and expectations.
- Conduct an initial assessment of each customer's sales requirements to ensure assignment to the appropriate team member.
- Act as the main coordination point between various functions within the showroom & service reception
Educational Qualifications:
- Bachelor's degree in any field or a diploma.
Recommended Experience:
- Minimum 2 years of experience in a receptionist, customer service, or sales role.
- Experience in the automotive industry will be considered an advantage.
Skills and Competencies:
- Knowledge of customer relationship management and front desk coordination.
- Excellent communication skills, with the ability to communicate effectively at all levels.
- Excellent interpersonal and problem-solving skills.
- Computer literacy and proficiency in basic MS office applications.
- Ability to manage customer flow and handle inquiries professionally.
- Professional appearance and customer-focused attitude.
Job Remarks:
- Preferred Language: English, Arabic
- Job Country: Kuwait
- Duty Shift / Timings: Two Shift / 08:00 AM to 05:00 PM & 1:30 AM to 8:30 PM
