Company Overview
Holiday Tours & Travel Group (HTT) was founded in 1972 and operates 11 entities across 9 countries with over 150 staff. Headquartered in Singapore, HTT specializes in airline representation as a General Sales Agency for major international airlines.
Job Summary
A high-energy, detail-driven coordinator supporting regional operations by streamlining onboarding/off-boarding, creating clear work procedures, consolidating market information, and producing data-driven insights and presentation packs. Ideal for a fresh graduate with strong English communication skills, initiative, and solid proficiency in O365, Power BI, and (ideally) Salesforce.
Responsibilities
- Manage onboarding and off-boarding processes for regional operational teams to ensure smooth transitions and compliance
- Maintain and update team rosters, access lists, and workflow documentation to support operational accuracy
- Respond to day-to-day operational queries and proactively identify and implement effective solutions
- Create, refine, and maintain standard operating procedures (SOPs), work practices, and guidelines to enhance process consistency
- Collaborate with market teams to ensure adoption and alignment of best practices across the region
- Coordinate and consolidate timely updates from various markets to provide structured regional information flow
- Track deliverables, deadlines, and follow-ups across multiple markets to ensure timely completion of tasks
- Analyze operational and commercial data to produce concise summaries that inform leadership decisions
- Develop PowerPoint presentation packs for leadership reviews, business updates, and regional reporting
- Support the creation and maintenance of data dashboards and visualizations using Power BI to enhance data accessibility
- Utilize Microsoft O365 tools (Excel, PowerPoint, Teams, SharePoint) to manage workflows and reporting efficiently
- Leverage Power BI for data analysis and visualization to support business insights
- Apply basic Salesforce skills for reporting, data extraction, and pipeline visibility, if familiar
Required competencies and certifications
- Strong English communication skills, both written and verbal, to effectively convey information across diverse teams
- High initiative and problem-solving mindset to take ownership and drive operational improvements
- Ability to interpret data and translate insights into clear summaries and visual visuals for decision-making
- Strong organizational skills with attention to detail to manage multiple tasks across markets
- Proficiency in Microsoft O365 and Power BI to support data management and reporting
Preferred competencies and qualifications
- Familiarity with Salesforce for basic reporting and data extraction
