INSPIRE | EXHILARATE | DELIGHT
For over seven decades, Chalhoub Group has been a partner and creator of luxury experiences in the Middle East. In its pursuit to excel as a hybrid luxury retailer, the Group has curated a portfolio of over 10 owned brands and strengthened its distribution and marketing expertise for over 400 international names across luxury fashion, beauty, jewellery, watches, eyewear, and art de vivre categories.
Every step at Chalhoub Group is taken to build a future where luxury dreams become reality bridging cultures and crafting memorable experiences for our consumers. Be it by constantly reinventing itself, committing to innovation, or embracing new technologies, the Group is shaping the future of luxury retail. It delivers seamless omnichannel experiences across more than 950 stores, online platforms, and mobile apps. Driving this innovation journey is The Greenhouse the Group's innovation hub, incubator, and accelerator for startups and emerging businesses, regionally and globally.
Chalhoub Group fosters a people-at-heart culture rooted in diversity, equity, and inclusion, and a workplace catalysed by forward thinking and future-proofing. Today, it brings together over 16,000 talented professionals across eight countries in the Middle East, with a presence in LATAM. Their collective efforts have earned the Group the Great Place to Work certification in several markets.
Sustainability is at the core of the Group's strategy, guided by a clear commitment to people, partners, and the planet. Chalhoub Group is proud to be a member of the United Nations Global Compact, a signatory of the Women's Empowerment Principles, and to have pledged to reach Net Zero by 2040.
What You'll Be Doing
Our Commercial Manager is responsible for maximizing commercial performance, driving customer, partnership and people experience across multiple beauty stores.
- Drive execution of brand strategy across the network in alignment with overall objectives
- Partner with Marketing to ensure full rollout of marketing and customer experience initiatives
- Ensure adherence to brand guidelines, tailored to each market
- Align with Commercial teams on annual sales planning and target setting
- Monitor discounts, margins, and profitability to sustain business performance
- Track sell-out performance and stock levels, proactively managing shortages and risks
- Review orders and update Merchandising on stock status and potential gaps
- Analyze market trends, competitor activity, and performance insights
- Deliver data-driven commercial reports (quantitative and qualitative)
- Set and monitor individual and team sales targets across the organization
- Own and manage the brand P&L and overall financial performance
- Evaluate brand performance and recommend strategic actions
- Manage resources effectively within approved budgets
- Provide accurate and timely financial updates to management
- Develop, coach, and motivate team members to drive performance and engagement
- Monitor team performance and conduct regular feedback and appraisals
- Drive overall sales performance across the region
- Lead and develop a large retail team (direct and indirect reports)
- Ensure strong commercial and financial acumen across store operations
- Maintain strong market awareness with a proactive field presence
- Identify market opportunities and provide relevant market intelligence
- Foster cross-functional collaboration and initiatives
- Strengthen category understanding and overall business performance
What You'll Need To Succeed
- Excellent interpersonal and communication skills, with the ability to influence stakeholders at all levels
- Background in retail, preferably within the beauty industry; FMCG profiles may be considered with strong retail exposure
- Strong market awareness with a hands-on, field-oriented approach
- Demonstrated team leadership skills with a proactive and collaborative approach
- Proven commercial mindset with solid financial acumen to drive performance and deliver result
What We Can Offer You
With us, you will turn your aspirations into reality. We will help shape your journey through enriching experiences, learning and development opportunities and exposure to different assignments within your role or through internal mobility. Our Group offers diverse career paths for those who are extraordinary, every day.
We recognise the value that you bring, and we strive to provide a competitive benefits package which includes health care, child education contribution, remote and flexible working policies as well as exclusive employee discounts.
We Invite All Applicants to Apply
It Takes Diversity Of Thought, Culture, Background, Differing Abilities and Perspectives to truly Inspire, Exhilarate and Delight our customers. At Chalhoub Group, we are committed to inclusion and diversity.
We welcome all applicants to apply and be part of our exciting future. We ensure equal opportunity for all our applicants without regard to gender, age, race, religion, national origin or disability status.
