Description and Requirements
Job Description:
1. Lead local customer quality management activities, cowork with sales/service to improve customer satisfaction
2. Responsible for collection and triage of EWG(Early Warning Group) samples, continue to improve the overall cycle time
3. Perform local analysis and support for country/network specific issues that cannot be replicated remotely e.g. log collection
4. Hold launch + meeting, driving for product quality improvement through filed quality big data (Social media, call center, forums, NPS, ODF, TCRR...)
5. Leading the TCRR reduction activities for the ASEAN countries.
Job Requirements:
- long term experience in Mobile industry (5 Years+)
- Familiar with mobile development and manufacturing process:
- FA(Failure analysis) capability with both HW and SW
- Skilled for communication/report/presentations
- English/Chinese spoken language
- 6 sigma GB or BB is preferred
We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, religion, sexual orientation, gender identity, national origin, status as a veteran, and basis of disability or any federal, state, or local protected class.
