With over 10+ hotels in the Kingdom, Millennium is growing fast and recruiting a Regional Director of Operations.
This newly created role is pivotal in evaluating and aligning with the short and long-term goals of the existing and new hotels in the Kingdom.
Operating under the direct supervision of the Managing Director, this role acts as a trusted, senior-level operational resource, providing hands-on support to property-level teams to resolve operational challenges, elevate service standards, and drive commercial outcomes.
The successful candidate will have around 15-18 years hospitality experience, be a seasoned leader with strong multi-property operational expertise, capable of mobilizing quickly to address urgent issues, stabilize performance, and support projects. He/she will also act as a corporate-level ambassador for operational excellence, brand consistency, and pre-opening readiness. Arabic speaker a plus, and regional experience a must.
Key Job Responsibilities include:
- Provide operational support and performance oversight as well as ensure standards implementation and compliance
- Provide on-ground support to managed properties experiencing operational performance gaps or transitional challenges
- Serve as the point-of-contact for operational interventions and temporary leadership reinforcement at property level
- Implement brand standards, SOPs, and service recovery protocols where needed
- Collaborate with hotel General Managers to align operational strategies with Group objectives
- Monitor KPIs, guest satisfaction scores, and financial metrics to diagnose operational bottlenecks and propose solutions
Only shortlisted applicants will be notified. Thank you for your interest!
