Regional Operations Manager

What makes us awesome!

HB Leisure is the world's leading attraction partner for skill games and amusements across the globe, working with well-known and respected organizations in the theme park, visitor, attraction and leisure sectors the likes of Resorts World Genting, LEGOLAND Malaysia, Dreamworld, Universal Studios Singapore, Everland Resort and more! As we continue to grow and expand, we are always on the lookout for driven individuals who can keep up with the pace of this exciting, dynamic environment. If you're ready for a challenge and all the benefits that come with it, start your journey with us - we promise it will be a fun one!

Brief Description / Purpose of the function:

HB Leisure is looking for a Regional Operations Manager to support the growth of our Skill Games business across APAC. Based in Singapore, this role focuses on strategic operations and profitability accountability, people leadership and management, policy and governance, as well as to support project executions. You will be reporting to the VP of Operations. The ideal candidate will have exceptional EQ, analytical rigor, language fluency in Mandarin to support our rapid expansion in China, as well be able to adapt to high travel frequency.

Key Responsibilities & Deliverables

Strategic Operations & Profitability

. APAC Portfolio Oversight: Support the Vice President of Operations - APAC in managing site managers across the region to drive operational efficiency and maximize profitability (Currently 8 countries).

. Business Development: Partner with park management to identify, pursue, and execute localized business growth opportunities.

. Financial and Capex/Opex Management: Own the preparation, analysis, and reporting of budgets, expenditures, and Capex planning. Report on Opex.

. Contract Negotiation: Lead high level deal structuring and negotiations with all stakeholders.

. Compliance & Risk Mitigation: Conduct thorough site audits ensuring 100% compliance with local statutory requirements, safety laws, and internal finance/HR processes in addition to adopting the global HBL principles of operation.

People Leadership & High-EQ Talent Development

. Hands On Coaching: Deliver on site mentorship, training, and development programs, focusing heavy attention on high-volume sites to nurture talent.

. Talent Strategy and Succession Planning: Identify tools to attract and retain top talent, maintaining clear succession pipelines and KPI tracking for every site.

. Employee Relations Support: Guide site managers through staffing levels, pay structures, and disciplinary investigations in line with company policies.

. Cross Regional Stakeholder Management: Build strong, collaborative relationships with key stakeholders across APAC and Worldwide peers.

Project Execution & Analysis

. Onsite Project Management: Support site setups, strategic structural transitions, and layout changes dynamically on the ground.

. Board Reporting: Translate raw park metrics into operational reports, performance analysis, and action plans for board level review.

. Administration: Liaison with Central Support to eliminate administrative bottlenecks to ensure a people lean and efficient operation.

Policy & Governance

. Statutory Compliance: Work with relevant internal stakeholders to ensure all sites comply with all statutory requirements (e.g. health and safety, labour law,etc).

. Loss Prevention: Uphold loss prevention and security awareness throughout our business within the region