Job Description

We are currently recruiting Regional Service Sales Engineer – Egypt Food Processing Machinery on behalf of our client, a leading global manufacturer of food-processing machinery and technology solutions, serving customers across multiple international markets.

Regional Service Sales Engineer – Egypt

Location: Cairo, Egypt (Field-Based)

Reports To: Service Sales Manager / Country Head of Customer Service

Employment Type: Full-Time, Permanent

Salary- 77,000- 95,000 Egyptian Pounds

About the Role

We are looking for a motivated and customer-focused Service Sales Engineer to drive the growth of our service business across Egypt. This role goes beyond traditional spare parts sales by acting as a trusted advisor throughout the customer lifecycle, helping customers maximize equipment performance, reliability, productivity, and operational efficiency.

The successful candidate will be responsible for developing service opportunities across the complete customer service portfolio, including spare parts, field services, maintenance agreements, retrofits, upgrades, training, digital solutions, and process-related services.

Key Responsibilities

Develop Service Business

Grow service sales within assigned territory and customer accounts.
Identify opportunities within the installed base and convert them into sustainable revenue streams.
Develop account plans focused on increasing service penetration and share of wallet.
Reactivate dormant customers and identify untapped service potential.

Drive Value-Based Selling

Engage customers on operational outcomes such as uptime, reliability, productivity, energy efficiency, and cost reduction.
Build and present value propositions and business cases for service contracts, upgrades, and lifecycle solutions.
Position service solutions based on customer benefits rather than product price alone.

Manage Opportunities and Pipeline

Create, qualify, and develop opportunities across all service offerings.
Maintain accurate CRM data, forecasts, visit reports, and pipeline discipline.
Prepare quotations, contracts, and service agreements while ensuring healthy margins and customer satisfaction.
Support customers throughout the entire asset lifecycle.

Build Strong Customer Relationships

Act as the primary service contact for assigned customers.
Conduct regular customer visits, service reviews, and technical-commercial discussions.
Engage with maintenance, operations, procurement, quality, and management stakeholders.
Manage customer concerns and coordinate with internal teams to ensure successful resolution.

Collaborate Across the Organization

Work closely with field service engineers, technical support, process specialists, spare parts teams, and regional service organizations.
Bundle solutions that deliver maximum value to the customer.
Share market intelligence, customer feedback, and competitor information with the wider organization.

Key Performance Indicators (KPIs)

Service order intake and sales growth
Service gross margin and profitability
Pipeline generation, conversion rate, and forecast accuracy
Number and value of service agreements
Installed base coverage and customer reactivation
Customer visit frequency and engagement quality
Customer satisfaction and issue resolution effectiveness

Qualifications & Experience

Bachelor's Degree in Mechanical, Electrical, Mechatronics, Industrial, Food, or Process Engineering (or equivalent technical background).
3–5 years of experience in service sales, technical sales, field service, application engineering, or aftermarket business.
Experience in grain processing, food processing, feed milling, or industrial equipment industries is advantageous.
Proven track record of achieving sales targets and developing customer relationships.

Skills & Competencies

Strong technical understanding of industrial production processes and equipment.
Consultative and value-based selling approach.
Commercial acumen with understanding of ROI, payback calculations, and total cost of ownership.
Strong negotiation and presentation skills.
CRM and pipeline management discipline.
Self-driven, organized, and results-oriented.
Ability to work independently and manage a wide customer territory.

Language & Travel Requirements

Fluent Arabic and professional English.
Willingness to travel extensively across Egypt (50–70%).
Valid Egyptian driving license and eligibility to work in Egypt.

What We Offer

Opportunity to grow a high-potential service business in a strategic market.
Comprehensive technical and sales training.
Access to a global network of service and industry experts.
Competitive salary and performance-based incentive scheme.
Career development opportunities within service sales, key account management, and leadership roles.

Success in this Role

The ideal candidate is a proactive service salesperson who combines technical knowledge with strong commercial skills, builds trusted customer relationships, creates value-focused solutions, and consistently converts installed base opportunities into profitable and recurring business growth.