Job Summary
To assist in front line competitiveness, speed-to-market and achievement of Enterprise Banking's business objectives, by managing the asset & liability accounts and migration of customers (digitization and automation) and ensuring adherence to policies and procedures.
Key Accountabilities
- Portfolio management of asset/liability accounts with a specific focus on asset & liability building aligned to the bank's overall strategy.
- Drive profitability through building fee/interest revenue.
- Manage all accounts to generate and drive profitability and customer experience. Understand customer needs and develop plans to address them.
- Manage all meaningful trade customers to drive fees and digital migration.
- Increase the TRV of the portfolio thereby making more profit for the department.
- Contribute to the identification of opportunities for continuous improvement of systems, processes and practices considering international leading practice, improvement of business processes, cost reduction and productivity improvement
- Cross sell bank products / services.
- Assist in promoting the bank's products and services in conjunction with the strategic objectives and mission statement for the retail banking.
- Monitoring the market & competitive trends and keeping close relationship with key enterprise clients and maintaining a high service level of performance which has an impact on customers perception of the bank.
- Extending an excellent Service Performance, which is measured by retention of clients and growth in the value of business with such clients.
- Acquisition of new clients and enhancement of relationships. To be an Advisor to clients and fully understand client needs and client markets.
- Constantly measure service quality and customer satisfaction levels
- Adhere and comply with the bank's internal applicable policies and procedures as well as governing regulations issued by concerned authorities.
- Managing team of ARM & RO to deliver the assigned goals.
Education
- Bachelor's Degree, in Business-related major
