Relationship Manager

Company Description

Mind Base Education is committed to providing high-quality learning resources and support to all students, regardless of their circumstances. The organization believes in collaborative and tailored learning experiences that empower students to thrive academically, personally, and professionally.

Role Description

This is a Full-time role for a Relationship Manager. The role sits at the intersection of leadership engagement, strategic alignment, and institutional continuity, working closely with senior management to ensure that stakeholder expectations are clearly understood and consistently delivered. This role operates within a national scholarship and talent development program, ensuring that student progression, coaching-led support models, and delivery outcomes remain aligned with government expectations and Abu Dhabi's human capital priorities.

Key Responsibilities

1. Lead Government & StrategicRelationships

Serve as the officialrelationshiplead for assigned government entities and senior stakeholders

Build trusted, long-termrelationshipswith Chairs, Directors, and senior officials

Represent the organization in high-level meetings, formal engagements, and leadership forums

Ensure every interaction reflects UAE values, leadership priorities, and national direction

Maintain continuous alignment between stakeholder expectations and student, talent, and workforce development objectives

2. Act as a Strategic Bridge Between Leadership and Delivery

Translate leadership expectations into clear, structured internal communication

Ensure stakeholder discussions remain aligned with approved strategy, scope, and governance

Support senior leadership in strengthening partnerships that are long-term and strategic,

Raise sensitive or high-impact matters early and responsibly through defined leadership channels

Validate that delivery plans support academic progression, personal development, professional readiness, and well-being outcomes

3. Coordinate Across Internal Leadership

Work closely with senior strategy and operations leaders to ensure commitments made externally are realistic, documented, and achievable

Coordinate with program and project leadership to:

- Track stakeholder priorities and concerns

- Monitor feedback andrelationshiphealth

- Flag emerging risks before they escalate

4. Uphold Protocol, Governance, and Professional Standards

Ensure all government communication follows established protocols and escalation pathways

Support preparation for:

- Executive and Chair-level briefings

- High-level presentations and leadership discussions

- Maintain consistency and clarity in messaging across departments and programs

5. ProtectRelationshipsand Institutional Reputation

Identify early signs of stakeholder misalignment, dissatisfaction, or reputational risk

Escalate issues through structured governance channels rather than resolving them informally

Support leadership during periods of change, including policy shifts, leadership transitions, or strategic realignment

Monitor risks related to student experience, coaching effectiveness, and delivery gaps

6.Decision Scope & Authority

- Owns day-to-dayrelationshipmanagement, communication, and representation

- Acts as an escalation partner for high-impactrelationshipmatters within agreed governance frameworks

- Provides oversight input on student and talent development alignment, without assuming direct project delivery ownership

Qualifications

• Experience :510+ years experience in government relations, public sector liaison, or strategic partnerships
• Exposure to government-linked, semi-government, or large institutional environments
• Profile & Capabilities Strong understanding of how government decisions are shaped and progressed in the UAE
• Excellent communication skills in Arabic (essential) and English (professional level)
• High emotional intelligence and cultural sensitivity
• Trusted, discreet, and professional in senior-level environments
• Comfortable engaging confidently with leadership at Chair and Director level