Relationship Manager Premium Services

Role Overview

We are supporting a leading global financial services organization in hiring a Relationship Manager – Premium Services based in Dubai.

The role will focus on managing and strengthening relationships with premium and high-value customers, providing highly personalized service and ensuring an exceptional customer experience.

Key Responsibilities

• Manage relationships with a portfolio of premium and high-value customers, acting as their key point of contact.
• Deliver a personalized and proactive service, understanding individual customer needs and preferences.
• Handle customer enquiries, requests and complex service requirements efficiently and professionally.
• Build strong, long-term relationships through regular engagement and proactive communication.
• Identify opportunities to improve customer engagement, satisfaction and loyalty.
• Coordinate with internal teams and external partners to ensure seamless delivery of customer requests.
• Resolve sensitive or complex customer concerns while maintaining a high level of professionalism.
• Maintain strong knowledge of relevant premium products, services, benefits and privileges.
• Ensure all customer interactions comply with internal policies, service standards and regulatory requirements.

Candidate Profile

• Experience in Relationship Management, Premium Customer Service, VIP Client Management or Client Services.
• Strong experience dealing with high-value, affluent, premium or VIP customers.
• Background in banking, financial services, premium cards, luxury hospitality, aviation, concierge or luxury services would be highly relevant.
• Excellent relationship-building and communication skills.
• Strong customer-service mindset with a polished and professional approach.
• Able to handle confidential and sensitive customer matters with discretion.
• Strong attention to detail and ability to manage multiple customer requirements.
• Excellent English communication skills; Arabic would be an advantage.

Emiratization

This opportunity is part of an Emiratization initiative, supporting the continued development of local talent within the UAE.

This is a confidential search. Further details regarding the organization will be shared with shortlisted candidates.