Job Description
Please note: This is a talent pool position. We are inviting expressions of interest from qualified candidates for potential future opportunities. By joining our talent pool, you allow us to connect with you in advance and reach out when a suitable role becomes available.
We seek a friendly and customer-focused individual to join our inbound contact center team in Dubai. In this role, you will be our valued customers first point of contact, answering their questions, addressing their concerns, and ensuring they have a positive experience with our bank.
What You'll Do
- Provide exceptional customer service experience by answering inbound calls promptly and professionally.
- Respond to various customer inquiries regarding our banking products and services.
- Efficiently resolve customer complaints and issues, escalating complex cases as needed.
- Accurately record customer information and interactions in our system.
- Identify opportunities to improve customer experience and streamline processes.
- Adhere to established procedures and comply with information security and data privacy policies.
What You'll Need
- Diploma or bachelor's degree.
- Native Arabic Speaker is mandatory
- Ready to join immediately
- Excellent English communication skills (written and verbal).
- Ability to work on rotational shifts and weekends.
- Strong problem-solving and interpersonal skills.
- Available to join immediately.
- A proactive and customer-centric approach.
Bonus Points
- Previous experience in a customer service/call center role, preferably within the banking industry.
Benefits
- Full time contract
- Competitive salary
- Incentives based on the KPIs achieved
- Health insurance
- Career development opportunities
- ENBD Employees staff benefits
