Managing and controlling the work process on the allocated portfolio in order to provide full support for the utmost satisfaction of customer & bank, guidance.
Ensure the implementation of Banks policy and procedure & sharia on daily work process, ensure a systematic workflow in conjunction with other concerned channels, identify critical cases and create solutions, provide management with all required reports.
Key Accountabilities of the role:
Meet customers to discuss their business need
Maintain portfolio including regular & delinquency to ensure that all files are updated i.e. Renewal, FIP, FSA and keep file teddy.
Review portfolio and prepare the file to transfer to special attention as per Dept. internal policy.
Follow-up with customer to solve any issue related to their accounts/ facility.
Meet customers to solve their problems & complains and to ensure all required doc., securities, undertaking etc. provided to complete the rescheduling.
Follow with different Dept. MPM, CAD, and WFO to finalize and regularize the portfolio.
Specialist Skills / Technical Knowledge Required for this role:
University Degree with 2 Years relevant experience of which 1 years preferably in Real Estate Finance Area.
Excellent communication skills required both English and Arabic
Advanced computer skills required.
Good knowledge of ADIB products/services required.
