We are looking for a motivated and customer-focused Renewals Sales Advisor to manage and grow our subscription renewal business. The ideal candidate will have 2-3 years of experience in the Cloud Solution Provider (CSP) industry and a strong understanding of Microsoft licensing, cloud subscriptions, and customer lifecycle management. This role focuses on driving renewal rates, identifying upsell opportunities, and ensuring a seamless customer experience.
Key Responsibilities:
- Manage the end-to-end renewal process for CSP subscriptions, ensuring timely renewals and customer retention.
- Proactively engage customers before contract expiration to discuss renewal options and business requirements.
- Prepare and deliver renewal quotes, proposals, and pricing in coordination with internal teams.
- Identify opportunities for upselling and cross-selling cloud solutions, including Microsoft 365, Azure, Dynamics 365, and security offerings.
- Build and maintain strong customer relationships to improve retention and customer satisfaction.
- Collaborate with Sales, Account Managers, Customer Success, and Operations to ensure smooth renewal execution.
- Maintain accurate renewal forecasts and customer records in the CRM system.
- Follow up on pending renewals, negotiate pricing where applicable, and address customer concerns.
- Monitor renewal performance metrics and contribute to achieving monthly and quarterly revenue targets.
- Stay updated on Microsoft CSP licensing changes, promotions, and cloud product offerings.
Required Qualifications:
- Bachelor's degree in Business, Information Technology, Marketing, or a related field.
- 2–3 years of experience in renewals, inside sales, account management, or customer success within the CSP or cloud solutions industry.
- Experience with Microsoft CSP licensing and cloud subscription management.
- Strong understanding of Microsoft 365, Azure, and other Microsoft cloud services.
- Experience using CRM platforms such as Salesforce, Dynamics 365, HubSpot, or similar.
- Excellent communication, negotiation, and relationship management skills.
- Strong analytical and organizational abilities with attention to detail.
- Ability to manage multiple customer accounts and meet renewal deadlines.
Preferred Skills:
- Knowledge of Microsoft Partner programs and licensing models.
- Experience working with cloud distributors or Microsoft partners.
- Ability to identify customer needs and recommend value-added cloud solutions.
- Strong problem-solving skills and a customer-first approach.
- Proficiency in Microsoft Excel and Microsoft Office applications
