Rent A Car_Coordinator

Company: Vesla Rent A Car / MRM Investment LLC

Location: Rasal Al Khor, Dubai, UAE

Employment Type: Full-Time

Reporting To: Branch Manager

Salary: AED 2,500 – 3,000 per month

About the Role

We are looking for an organized, customer-focused, and responsible Rent A Car Coordinator to join our team in Dubai. The ideal candidate will have experience in the car rental industry, strong customer service and coordination skills, and a valid UAE driving license.

The candidate will be responsible for coordinating vehicle rentals, managing customer requirements, handling vehicle movements, and ensuring smooth day-to-day rental operations.

Key Responsibilities

• Coordinate daily car rental bookings, reservations, and vehicle allocations

• Handle customer inquiries through phone, WhatsApp, email, and other channels

• Coordinate vehicle pick-up and drop-off with customers and drivers

• Ensure vehicles are properly allocated, available, and ready for rental

• Maintain accurate records of vehicle movements, bookings, contracts, and customer information

• Coordinate vehicle deliveries and collections across Dubai and other locations when required

• Conduct vehicle handover and return procedures, including basic vehicle condition checks

• Coordinate with the operations, sales, maintenance, and accounts teams

• Follow up on rental extensions, payments, deposits, fines, and other customer requirements

• Monitor vehicle availability and assist in maximizing fleet utilization

• Handle customer complaints and coordinate with the Branch Manager for resolutions

• Ensure rental agreements and required documents are completed accurately

• Maintain professional relationships with customers and provide excellent customer service

• Assist with general administrative and operational tasks related to the rental business

Required Qualifications

• High school diploma or Bachelor's degree

• Valid UAE Driving License is mandatory

• Previous experience in car rental, automotive, fleet management, or a related industry is preferred

• Good knowledge of Dubai roads and locations

• Strong customer service and communication skills

• Good English communication skills; additional languages are an advantage

• Basic computer skills and ability to work with rental/CRM systems

• Strong organizational and coordination skills

• Ability to work under pressure and handle multiple tasks

• Professional appearance and positive attitude

Preferred Qualifications

• Previous experience in a UAE car rental company

• Experience with rental management systems or CRM software

• Knowledge of vehicle documentation, rental agreements, deposits, and traffic fines

• Familiarity with Dubai RTA procedures and vehicle-related processes

• Ability to coordinate vehicle deliveries and collections independently

• Flexible to work according to business requirements

How to Apply

Interested candidates can send their CV to:

[Confidential Information] /[HIDDEN TEXT] Please mention Rent A Car Coordinator in the email subject line.

Location: Rasal Al Khor, Dubai, UAE

Job Type: Full-Time