Rental Administrator

Role Summary

We are seeking a detail-oriented Rental Administrator to manage the end-to-end tenancy lifecycle for our residential/commercial property portfolio. The ideal candidate has hands-on experience with Ejari registration, tenancy documentation, and tenant relations within the UAE rental market.

Key Responsibilities

Tenancy Contracts & Documentation

• Draft, prepare, and process tenancy contracts in line with RERA/Dubai Land Department regulations
• Register, renew, and amend tenancy contracts through the Ejari system
• Prepare and issue rental-related forms: move-in/move-out checklists, renewal notices, rent increase notices (per RERA index), NOC letters, and termination notices
• Maintain accurate, up-to-date tenancy files (digital and physical) for audit and compliance purposes

Tenant Relations

• Act as the primary point of contact for tenant inquiries, complaints, and requests throughout the tenancy period
• Coordinate move-in/move-out inspections and handovers with tenants and landlords
• Liaise with maintenance teams to ensure timely resolution of tenant-reported issues
• Manage tenant communications professionally to maintain high satisfaction and retention

Rental Operations

• Track lease expiry dates and proactively manage renewal timelines
• Follow up on rent collection, cheque schedules, and outstanding payments
• Coordinate DEWA connections/disconnections and utility transfers for move-in/move-out
• Process security deposit refunds and deductions in line with policy

Reporting & Coordination

• Maintain and update the tenancy/rental database (occupancy status, lease terms, renewal dates)
• Prepare periodic reports on occupancy rates, upcoming renewals, and overdue rents for management
• Coordinate with landlords on renewal terms, rent adjustments, and vacating notices

Requirements

• 2+ years of experience in rental/leasing administration in the UAE
• Practical, hands-on experience with the Ejari system and Dubai tenancy law
• Strong tenant relationship and customer service skills
• Proven experience creating and managing rental forms/templates
• Proficiency in MS Office and property management software
• High attention to detail and strong organizational skills
• Excellent written and verbal communication in English

Preferred Qualifications

• Diploma or degree in Business Administration, Real Estate, or related field
• Familiarity with RERA rental index and Dubai Land Department procedures
• Experience with property management platforms (e.g., Yardi, PropertyWare)