Job Description
Exceptional Hospitality Starts with You
As a Reservations Agent, you are responsible for accurately recording and processing reservations while maximizing room sales through proactive selling and up-selling techniques, ensuring every interaction reflects the light and warmth of Hilton hospitality
Responsibilities
Here's what you'll do during a typical day:
- Assist guests with reservations: Provide friendly and professional assistance with reservation enquiries, bookings, amendments, and cancellations, ensuring a smooth guest experience.
- Maximize room sales: Identify opportunities to increase hotel revenue through proactive selling and up-selling while recommending suitable room types, packages, and offers.
- Ensure reservation accuracy: Review and process reservations carefully, ensuring guest details, rates, preferences, and special requirements are correctly recorded and communicated.
- Maintain guest service standards: Respond promptly to guest inquiries and requests, providing personalized service that reflects the light and warmth of Hilton hospitality.
- Uphold brand and hotel standards: Follow Hilton brand standards, reservation procedures, credit policies, and hotel guidelines while maintaining accurate records and a professional work environment.
Qualifications
What It Takes to Make the Stay
At Hilton, Our Core Values Define What It Takes To Succeed Here And Guide The Qualities We Look For In Every Team Member
A passion for spreading the light and warmth of
Hospitality. Acting with
Integrity and always doing the right thing. Inspiring others through
Leadership. A belief that
Teamwork drives the best outcomes. A sense of
Ownership and accountability. And a focus on the
Now, bringing urgency and discipline to every moment, knowing it can make a lasting impact.
The Following Capabilities And Qualifications Would Be Advantageous
- Passionate about delivering exceptional guest experiences.
- Demonstrates integrity and professionalism at all times.
- Works with a sense of urgency and discipline.
- Excellent command of written and spoken English.
- Bachelor's degree in Hospitality Management or a similar/relevant field.
- Minimum of 1 year of experience in hospitality, reservations, or a similar role.
About The Team
How We'll Help You Thrive
Benefits
At Hilton, the hospitality we're known for doesn't end with our guests. We proudly invest in our Team Members wellbeing, supporting you through all of life's moments. When you join Hilton, our exceptional care extends to you with unmatched perks and benefits, including*:
Incredible travel perks – Enjoy 110 nights of deeply discounted travel, with room rates as low as $40 USD/night at our world-class hotels through our Go Hilton travel program
Paid parental leave – Because family matters. We offer paid leave for eligible Team Members, including partners and adoptive parents
Crisis concierge – In times of loss, our Crisis Concierge offers a single, compassionate point of contact for both practical support and emotional care
Mental health resources – Your wellbeing comes first. Through our Care for All hub, we provide resources to help our Team Members to care for themselves and their loved ones. In many countries, eligible Team Members receive free counseling and support through our Employee Assistance Program (EAP).
- Benefits availability may vary depending on Team Member's location as well as terms and conditions of employment and are subject to the terms and conditions of each specific program/plan.
