Reservation Agent - Restaurant - Madinat Jumeirah

About Jumeirah

Jumeirah, a global leader in luxury hospitality and a member of Dubai Holding, operates an exceptional portfolio of 29 properties across 11 countries in the Middle East, Europe, and Asia. In 1999, Jumeirah changed the face of luxury hospitality with the opening of the iconic Jumeirah Burj Al Arab and the brand is now renowned worldwide for its distinguished beachfront resorts, esteemed city hotels and exclusive residences. From the contemporary Maldivian island paradise at Jumeirah Olhahali Island to the art-inspired Jumeirah Capri Palace in Italy and the modern twist on a British classic at Jumeirah Carlton Tower in London, the brand has become synonymous with warm and generous service and the ability to craft distinctive and purposeful experiences that bring joy to guests from across the world.

About Madinat Jumeirah

Set along a two-kilometre stretch of private coastline, Madinat Jumeirah is a beachfront resort comprising four distinctive hotels. Each offers uninterrupted views of the Arabian Gulf and the iconic Jumeirah Burj Al Arab, with experiences ranging from the contemporary elegance of Jumeirah Al Naseem to the majestic Arabesque charm of Jumeirah Al Qasr. Guests can also enjoy the serene waterfront setting of Jumeirah Mina Al Salam and the secluded Arabian houses of Jumeirah Dar Al Masyaf. Together, they form a one-of-a-kind destination rooted in Arabian luxury hospitality. The resort features over 20 curated restaurants and lounges, the traditional Souk Madinat Jumeirah, dedicated kids clubs and some of the region's most versatile event and conference spaces.

About the Job

An exciting opportunity has arisen for a Reservation Agent – F&B tojoin Madinat Jumeirah

The main duties and responsibilities of this role include:

• Respond to emails within 24 hours and prioritize current or upcoming bookings.
• Answer calls within 3 rings, following proper greetings and IFH/LQA standards.
• Collect and accurately update guest details, preferences, special requests, and booking information in Opera.
• Review all reservation correspondence and promptly communicate special requests, changes, cancellations, and new bookings to relevant departments.
• Ensure bookings are guaranteed with payment, follow up on no-shows, and manage cancellations and applicable no-show charges.
• Reconcile commissionable bookings, verify rates and invoices, manage online/wholesaler bookings, and maintain guest and company records with confidentiality.

About You

The ideal candidate for this position will have the following experience and qualifications:

• High School Diploma required; bachelor's degree in Hotel Management or a related field is desirable.
• Intermediate proficiency in Microsoft Office programs.
• Strong problem-solving, leadership, team management, and project management skills.
• Creative, detail-oriented, and highly organized.
• 2–3 years of experience in a similar role, preferably within a luxury 5-star environment.

About the Benefits

At Jumeirah, we are dedicated to fostering a workplace where colleagues feel valued, supported, and inspired to grow. Our benefits package reflects this commitment by combining rewarding financial incentives, comprehensive healthcare, and opportunities for professional development.

Benefits include:

• Supportive and inclusive work environment
• Access to Learning & Development programmes and clear career pathways
• Opportunities for internal mobility within our global network
• Colleague discounts on food, beverage, and hotel stays worldwide
• Comprehensive healthcare and life insurance coverage
• Paid annual leave and flight from your home country
• Performance-based incentives tailored to your role
• Competitive tax-free salary paid in UAE Dirhams (AED)