Reservation Agent

We are looking for a friendly, organized, and service-driven Reservations Agent to join our team.

In this role, you will be responsible for managing guest reservations and inquiries across phone, email, WhatsApp, social media, and online booking platforms. You will help ensure a smooth and professional booking experience while delivering warm and personalized service to every guest.

Main Responsibilities

• Handle guest reservations and inquiries across all communication channels in a friendly and professional manner.

• Manage bookings accurately, including guest details, special requests, preferences, and occasions.

• Maintain and update guest profiles and reservation records in the booking system.

• Monitor availability, waitlists, cancellations, no-shows, and unconfirmed bookings to help maximize restaurant covers.

• Manage prepayments and no-show charges in line with company procedures.

• Recognize and manage VIP guests, regular guests, and special requests.

• Support upselling opportunities, including special experiences, cakes, gift vouchers, and other restaurant services.

• Maintain up-to-date knowledge of menus, promotions, events, operating hours, and current offers.

• Coordinate special arrangements with restaurant operations and relevant departments.

• Record guest feedback and complaints and escalate concerns when required.

• Maintain clear communication with restaurant management, reception, floor, and kitchen teams.

• Complete required reports, reservation logs, and shift handovers accurately and on time.

• Follow company policies, procedures, and operational standards.

Qualifications & Experience

• Minimum 1–2 years of experience in a reservations, reception, guest relations, or customer service role, preferably within hospitality or luxury service environment.

• Previous experience using restaurant reservation systems (e.g: SevenRooms or other systems).

• Experience with restaurant operational systems is an advantage.

• Good working knowledge of Microsoft Office.

• Strong customer service skills with a genuine hospitality-focused approach.

• Excellent verbal and written communication skills.

• Strong organizational skills and attention to detail.

• Ability to manage multiple reservations, inquiries, and priorities in a fast-paced environment.

• Good organizational skills with strong attention to detail and accuracy.

• Flexible to work shifts, including evenings, weekends, and public holidays.

• Good knowledge of English is essential. Additional languages are a plus.

RIKAS

About the Company

RIKAS Hospitality Group is a Dubai-born collection of award-winning restaurants, cafés, beach clubs, and lifestyle destinations. Renowned for its innovative concepts, exceptional service, and commitment to hospitality excellence, RIKAS creates memorable experiences across some of the region's most celebrated dining venues. With a growing portfolio and ambitious expansion plans, RIKAS offers exciting career opportunities for passionate hospitality professionals.