Purpose
The Reservation & Ticketing Agent is responsible for delivering accurate, compliant and customer‑focused ticketing, reservation and ancillary services for customer airlines operating at the airport. The role ensures high service standards, precise financial handling and full compliance with airline, airport and regulatory requirements while supporting passengers across normal and disrupted operations.
Accountabilities
- Issuance of manual & system generated EMDs / manual documents for customer airlines operating out of Zayed International Airport
- Ticketing functions for customer airlines including issuance / re-issuance of tickets & ancillaries using Amadeus reservations desktop
- Effective land transport arrangements for the disrupted guests
- Reporting the documents issued on daily basis for customer airlines to the respective finance teams
- Handling the cash / credit card sales daily (shift wise reconciliation) reporting to the shift DOS on duty. Cash deposits to be done to respective accounts
- Responding to queries / charge back cases with supporting documents to the finance / revenue teams with customer airlines
- Preparation of sales / revenue reports on daily, weekly and / or monthly basis and reporting to the relevant airlines
- Managing stock (EBTs / MCOs) stock control, issuance, segregation, reporting and replenishment
- Managing the Hub petty cash releasing cash with necessary approvals, documentation and replenishment of cash maintaining the petty cash tracker
Education & Experience
- Any degree level education preferably in Aviation / airline management or relevant work experience
- Certificate courses with IATA / Ticketing & fare calculations
- Minimum 2 years previous aviation industry experience required within an operational environment including training
- Fluent and proficient in English (written & verbal)
- Fluent and proficient in MS office (Excel) (written & verbal)
- Willingness to work in a shift pattern
