Reservations Agent
AccorThis job is no longer accepting applications
Job Description
Reservations Agent
You will be responsible for ensuring that the reservations team achieves or exceeds monthly sales targets. This individual will also ensure that our guests enjoy exceptional customer service and memorable experiences when visiting our properties.
What is in it for you:
- Employee benefit card offering discounted rates in Accor worldwide
- Learning programs through our Academies
- Opportunity to develop your talent and grow within your property and across the world!
- Ability to make a difference through our Corporate Social Responsibility activities, like Planet 21
What you will be doing:
Act as a main resource for reservation agents needing assistance technically or with regards to achieving customer satisfaction.
Ensure reservation department and Front Office are constantly aware of availability states open, on request, closed dates, high demand dates etc.
Responds to all guest reservation requests and executes prompt, courteous and accurate guest service at all times.
Fully knowledgeable about hotel guest rooms, rates, promotions, amenities, programs, hotel facilities and services.
Answer guest inquiries pertaining to hotel services, registration of guests, and shopping, dining, entertainment and travel directions etc.
Manage systems that are set up within the reservation department to ensure accurate handling and monitoring of phone calls.
If there are failed reservations to update the Hotel software then process those reservations manually.
Handles the reservation correspondence accurately and neatly and follow up for any missing correspondence before guest arrival.
Tracks daily, weekly, monthly, and yearly statistics for analytical, budgeting and forecasting purposes.
Your experience and skills include:
- With at least 2-year work experience in the same position or similar capacity in the UAE
- Can work under pressure
- Strong interpersonal and problem solving abilities
- Highly responsible & reliable
Your team and working environment:
- Dynamic working environment
- Defined developmental career path
- Friendly and supportive team
Our commitment to Diversity & Inclusion:
We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.
Why work for Accor
We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor's limitless possibilities.
By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit
Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS
More Info
Key Skills
Reservations Agent
Guest Service Agent
Front Desk Agent
Reservations Representative
Cocktail Server
Guest Services Representative
Front Desk Supervisor
Guest Services Manager
About Company
Accor S.A. is a French multinational hospitality company that owns, manages and franchises hotels, resorts and vacation properties. It is the largest hospitality company in Europe, and the sixth largest worldwide.Accor operates in 5,300 locations in over 110 countries. Its total capacity is approximately 777,714 rooms. It owns and operates brands in many segments of hospitality: Luxury (Raffles, Fairmont, Sofitel), premium (MGallery, Pullman, Swissôtel), midscale (Novotel, Mercure, Adagio), and economy (ibis, hotelF1). Accor also owns companies specialized in digital hospitality and event organization, such as onefinestay, D-Edge, ResDiary, John Paul, Potel & Chabot and Wojo.The company is headquartered in Issy-les-Moulineaux, France, and is a constituent of the CAC Next 20 index in the Paris stock exchange.