Company Description
Hilton (NYSE: HLT) is a globally recognized hospitality company with a portfolio of 27 renowned brands encompassing over 9,100 properties across 143 countries and territories. For more than 100 years, Hilton has embodied its mission to deliver exceptional hospitality experiences, having served over 4 billion guests. Named the No. 1 World's Best Workplace, Hilton fosters a thriving culture for its 500,000 team members worldwide. With innovative technologies like Digital Key Share and exclusive offerings through its award-winning loyalty program, Hilton Honors, Hilton continues to redefine hospitality. Explore more about Hilton on their website and social media platforms.
Role Description
This is a full-time, on-site role for a Reservations Agent based in Cairo, Egypt. The Reservations Agent will handle booking, modifying, and confirming reservations for guests, ensuring accuracy and premier service. Core responsibilities include providing exceptional customer support, managing inquiries via phone or other communication channels, and coordinating closely with other departments.
Qualifications
- Strong skills in Phone Etiquette and handling Reservations
- Proven experience in Customer Service and strong Communication ability.
- Excellent problem-solving and organizational skills
- Ability to work efficiently in a team environment and under pressure
- Flexibility to work in shifts, including weekends and holidays
- Proficiency in reservation systems and office software is a plus
- Prior experience in the hospitality industry is advantageous
- Excellent in English is required; additional languages are advantageous.
