First impressions count.
To get our guests memorable experiences off to an unforgettable start, we're looking for a Reservations Agent who can deliver exceptional service from the very first inquiry. You'll be the voice of our hotel, combining efficiency, accuracy, and a genuine passion for guest experience to ensure every booking journey is seamless from initial contact to final confirmation. Every interaction you handle will reflect our brand standards and leave guests feeling informed, valued, and excited about their stay.
A little taste of your day-to-day
Every day is different, but you'll mostly be:
- Handling guest reservation inquiries via phone, email, and online channels in a professional and timely manner
- Accurately entering, modifying, and managing bookings in line with hotel standards and procedures
- Providing detailed information about room types, rates, packages, and promotions to maximize revenue opportunities
- Recognizing IHG Rewards Club members and returning guests, ensuring their preferences are noted and fulfilled
- Upselling rooms and hotel services where appropriate to enhance the guest experience
- Assisting with group bookings and coordinating with Sales and Front Office teams as required
- Maintaining up-to-date knowledge of hotel facilities, services, and local attractions
- Ensuring reservation records, payments, and guest details are accurate and compliant with brand standards
- Supporting the team in achieving occupancy and revenue targets
What we need from you
- Previous experience in reservations, front office, or customer service within hospitality preferred
- Strong communication skills with a friendly, professional telephone manner
- Excellent attention to detail and organizational skills
- Ability to multitask and remain calm in a fast-paced environment
- Fluency in the local language additional languages are an advantage
- Confidence using reservation systems and basic computer applications
- A guest-focused mindset with a passion for delivering outstanding service
What you can expect from us
We give our people everything they need to succeed. From a competitive salary that rewards your hard work to a wide range of benefits designed to help you live your best work life including a full uniform, impressive room discounts, and some of the best training in the business.
Our mission is to welcome everyone and create inclusive teams where we celebrate difference and encourage colleagues to bring their whole selves to work. IHG Hotels & Resorts provides equal employment opportunities to applicants and employees without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability. We promote a culture of trust, support, and acceptance, always welcoming different backgrounds, experiences, and perspectives.
IHG gives every member of the team the room they need to belong, grow, and make a difference in a collaborative environment. We know that to work well, we need to feel well both inside and outside of work and through our myWellbeing framework, we are committed to supporting wellbeing in your health, lifestyle, and workplace.
So, join us and you'll become part of our ever-growing global family.
Don't quite meet every single requirement, but still believe you'd be a great fit for the job We'll never know unless you hit the Apply button. Start your journey with us today.
