Reservations Agent

Role Purpose:

Responsible for handling individual booking inquiries, providing exceptional customer service to convert inquiries into confirmed reservations.

Person Specification:

• Strong interpersonal skills

• Attention to detail

• Familiarity with hotel reservation software.

Key Performance Indicators:

• Call handling time

• Booking accuracy

• Upselling success

• Customer satisfaction ratings

• Adherence to response time standards.

Operational Focus Points:

• Prompt inquiry responses

• Accurate data entry

• Upselling room features

• Maintaining updated knowledge of hotel offerings

• Effective communication with other departments.