Reservations Agent

Company Description TP Group, formerly known as Teleperformance, is a global leader in digital business services with nearly 47 years of industry experience. In response to the AI era, the company has evolved to become sharper, more modern, and more empathetic while maintaining its strong market position. TP focuses on intelligent, future-proof solutions that support clients on their digital transformation journeys. Team members join a forward-looking organization that values innovation, adaptability, and customer-centric service.
Role Description This is a full-time, on-site Reservations Agent role based in Cairo, Egypt. The Reservations Agent will handle inbound and outbound calls to assist customers with creating, modifying, and canceling reservations in line with company policies. Daily tasks include providing clear and accurate information about services, prices, and availability, confirming booking details, and resolving issues or complaints in a professional manner. The role also involves maintaining detailed records of interactions, collaborating with colleagues and supervisors to meet performance targets, and supporting a seamless customer experience across all contact points.
Qualifications

• Strong Customer Service and Communication skills, with the ability to interact professionally and empathetically with diverse customers.
• Proficient in Reservations processes, including booking, modifying, and canceling reservations while following established procedures.
• Solid Phone Etiquette skills to manage high call volumes, handle inquiries efficiently, and maintain a courteous tone.
• Experience with Receptionist Duties, such as managing inquiries, coordinating information, and providing front-line support.
• Good command of spoken and written English; additional language skills are an advantage.
• Comfortable working in an on-site, fast-paced environment with clear performance targets.
• Basic computer literacy and familiarity with reservation or CRM systems.
• Previous experience in reservations, hospitality, contact centers, or a related customer-facing role is preferred.