About Jumeirah
Jumeirah, a global leader in luxury hospitality and a member of Dubai Holding, operates an exceptional portfolio of 29 properties across 11 countries in the Middle East, Europe, and Asia. In 1999, Jumeirah changed the face of luxury hospitality with the opening of the iconic Jumeirah Burj Al Arab and the brand is now renowned worldwide for its distinguished beachfront resorts, esteemed city hotels and exclusive residences. From the contemporary Maldivian island paradise at Jumeirah Olhahali Island to the art-inspired Jumeirah Capri Palace in Italy and the modern twist on a British classic at Jumeirah Carlton Tower in London, the brand has become synonymous with warm and generous service and the ability to craft distinctive and purposeful experiences that bring joy to guests from across the world.
About The Job
An exciting opportunity has arisen for a
Reservations Agent (Saudi National Talent) to join
Jumeirah The Red Sea.
The main duties and responsibilities of this role include:
- Respond to emails professionally within 24 hours, prioritizing queries related to current or upcoming bookings within the month. Answer calls within 3 rings with proper greetings, adhering to IFH & LQA standards.
- Gather and update all necessary guest details during the booking process (repeat guests, contact details, passport copies, flight details, special occasions, preferences) in Opera.
- Always maintain proper and professional email and telephone etiquette.
- Thoroughly read all reservation correspondence for special instructions and requests, ensuring the information is passed on to the respective departments.
- Communicate last-minute changes such as new bookings, cancellations, or additional information to relevant departments promptly.
About You
The ideal candidate for this position will have the following experience and qualifications:
- A service‑driven professional with 1–2 years of experience in a customer service or hospitality environment, preferably within a luxury 5‑star hotel.
- Strong communication and collaboration skills, enabling effective coordination with internal stakeholders including Front Office, Finance, and Food & Beverage teams.
- Proven ability to interact professionally with guests, visitors, travel agents, tour operators, and DMC partners, ensuring a consistently high standard of service.
- Holder of a High School Diploma or equivalent, with a Diploma or Bachelor's degree in Hotel Management or a related field considered an advantage, and a genuine passion for guest experience excellence.
About The Benefits
At Jumeirah, we are dedicated to fostering a workplace where colleagues feel valued, supported, and inspired to grow. Our benefits package reflects this commitment by combining rewarding financial incentives, comprehensive healthcare, and opportunities for professional development.
Benefits include:
- Supportive and inclusive work environment
- Access to Learning & Development programmes and clear career pathways
- Opportunities for internal mobility within our global network
- Colleague discounts on food, beverage, and hotel stays worldwide
- Health care and insurance benefits
- Locally competitive salary and incentive structure
- Locally relevant benefits as determined by the property
