Reservations & Guest Relations Agent (Saudi National)

Role Overview

Dream of the Desert is seeking a professional and service-oriented Reservations & Guest Relations Agent to support our guests throughout their journey—from the initial enquiry and reservation to post-trip follow-up.

The ideal candidate is fluent in Arabic and English, highly organised, and passionate about delivering an exceptional luxury guest experience.

Key Responsibilities

* Handle reservation enquiries through phone, email, and other communication channels.

* Process new bookings, amendments, cancellations, and special requests accurately.

* Provide guests with clear information about journeys, accommodation, services, and policies.

* Maintain accurate guest profiles, booking records, and preferences in the reservation system.

* Coordinate with Sales, Operations, Guest Experience, and other departments to ensure a seamless guest journey.

* Manage VIP requests, dietary requirements, accessibility needs, and special occasions.

* Build positive relationships with guests and respond professionally to questions, feedback, and complaints.

* Follow up with guests before and after their journey to ensure satisfaction.

* Maintain the highest standards of confidentiality, professionalism, and luxury service.

* Support the preparation of reservation reports and guest documentation.

* Assist with other guest experience and administrative duties as required.

Requirements

* Saudi national.

* Diploma or bachelor's degree in Hospitality, Tourism, Business Administration, or a related field.

* 1–2 years of experience in reservations, guest relations, customer service, hospitality, travel, or a similar role.

* Fluent in Arabic and English, both written and spoken.

* Strong communication, interpersonal, and problem-solving skills.

* Excellent attention to detail and organisational ability.

* Comfortable using reservation systems, CRM platforms, and Microsoft Office.

* Ability to remain calm and professional when handling guest concerns.

* Willingness to work flexible hours, including weekends and public holidays when required.

Preferred Qualifications

* Previous experience in luxury hospitality, premium travel, airlines, hotels, or tourism.

* Experience supporting VIP or high-profile guests.

* Knowledge of Saudi tourism destinations and cultural experiences.

* Additional language skills would be an advantage.

Key Competencies

* Guest-focused mindset

* Professional communication

* Attention to detail

* Cultural awareness

* Teamwork and collaboration

* Problem-solving

* Discretion and confidentiality

* Adaptability and flexibility