Company Description
Established in 2000 in Turkey, Rixos pioneers the ALL Inclusive, ALL Exclusive concept, inviting guests to discover a world of possibilities, with luxurious stays, inclusive of culinary delights from around the globe, live entertainment, daily sports, and fitness activities, sensorial spa and wellness journeys and fun-filled kids and teens activities. Each Rixos property presents a unique experience inspired by local culture, global influences, and our Turkish heritage, all within a setting of unparalleled luxury.
Job Description
MAIN DUTIES AND RESPONSIBILITIES:
- Managing staff and ensuring smooth day to day activities for reservation department
- Ensuring that quality of reservation is maintained in terms of guest details, rates, payment methods etc.
- Planning and using efficient organizational skills to run the daily operation.
- Supervising on-the-job and weekly training held by team leader for all staff.
- To keep reservations staff informed on all changes or developments within the hotel and the company.
- To spot-Check reservations made the previous day and Check all VIP arrivals
- Training, developing, and motivating staff to increase productivity.
- To keep department informed of all changes in the customer profile, rates, strategies, promotions and specials.
- Maximizing employee productivity and morale within the department and consistently maintain discipline within hotel guidelines and local regulations.
- Having a full working knowledge and ability to supervise, train, correct and demonstrate all duties and tasks, in assigned place of work, accordingly to the standards as set.
- Assisting to Revenue Manager/ Director of Revenue, for preparing necessary reports, documents, duty roster and for other tasks might be required by management.
- Understands and utilizes a consistent approach to selling in order to support the sales team.
- Ensures a sales attitude is adopted
- Ensures and maintains the security of information relating to customers and personnel in the hotel.
- Complies with all company policies and procedures relating to guest services and all systems.
- Computer literate with excellent written and oral proficiency
- Sound knowledge of English language
- Tactful and patient.
- Able to communicate clearly and willing to help others
- Flexible and diplomatic when dealing with demanding and unreasonable guests
- Carry out any other reasonable task (which may not be stated here) as requested.
- Assist in Task Force Teams for new openings.
HOW CAN YOU SUCCEED IN THIS ROLE
SINCERITY AND TRANSPARENCY
- Be proactive and use good judgement when dealing with challenging situations
- Act with professionalism and integrity
- Be transparent in your motives, methods and expected results
- Own mistakes and share your knowledge to prevent a repetition of the same error within your department or division
- Conduct business honestly & fairly
- Keep sensitive information confidential
RELIABILITY AND LOYALITY
- Follow through on commitments
- Work well both autonomously and within a team
- Display a positive, approachable attitude
- Spend time getting to know your fellow employees and our guests
- Support each other; we all work within the same hotel and company
EXCELENCE IN HOSPITALITY
- Committed to quality
- Committed to exceptional financial results
- Be responsible for the bottom line
- Committed to the Rixos Policies & procedures Guide
STRONG QUALITY MANAGEMENT AND INNOVATION CONCEPTS
- Be committed to exceeding expectations
- Never settle for the status quo or mediocre work
- Continuously search for areas of improvement
- Provide positive, constructive feedback
Qualifications
Minimum one year experience with the same position in a 5 star hotel
Additional Information
- Willingness to work flexible hours, including weekends, public holidays, and peak operational periods, as required by hotel operations.
- Ability to work in a fast-paced, guest-centric luxury environment while maintaining professionalism and service excellence.
- Strong attention to detail, problem-solving skills, and the ability to handle sensitive situations with discretion and confidence.
- Commitment to upholding brand standards, hotel policies, and applicable health, safety, and quality requirements.
- Collaborative mindset with the ability to work effectively across departments to enhance the overall guest experience.
