Reservations Manager

Company Description ZORO MISR is the world's first fully integrated digital tourism platform, focused on delivering unique, personalized, and memorable travel experiences for customers worldwide. Specializing in Egyptian tourism and travel booking, the company offers a wide range of services including excursions, activities, transportation arrangements, and car rentals. A dedicated team of local guides and tourism representatives supports travelers 24/7, ensuring tailored guidance and support at every stage of the journey. ZORO MISR is committed to optimizing the traveler experience from planning through completion, combining local expertise with innovative digital tools.

Role Description The Reservations Manager is a full-time, on-site role based in Qesm El Maadi, responsible for overseeing all reservation activities for ZORO MISR's travel and tourism services. This role manages the reservations team, supervises booking processes for excursions, activities, transportation, and car rentals, and ensures accuracy and timeliness of all reservations. The Reservations Manager handles complex booking requests, resolves customer issues, and coordinates with sales and operations teams to maximize occupancy and revenue. Daily tasks include monitoring reservation systems, reviewing reports, updating inventory and rates, implementing reservation policies and procedures, and coaching team members to maintain high service standards. The role also involves collaborating with management to improve workflows, enhance customer experience, and support new product or package launches.

Qualifications

• 6–10 years of proven experience in Reservations Management within the tourism, travel, or hospitality industry.
• Demonstrated expertise in reservations management and booking systems, including handling complex itineraries and high-volume requests.
• Excellent communication and interpersonal skills, with the ability to build strong relationships with customers, partners, and internal teams.
• Strong leadership skills with proven experience in managing, motivating, and developing reservation teams.
• Highly organized with excellent planning, coordination, and problem-solving abilities.
• Proven sales and upselling abilities to convert inquiries into confirmed bookings and maximize revenue opportunities.
• Experience in training, mentoring, and supervising team members while ensuring compliance with company standards and procedures.
• Relevant experience in tourism, hospitality, or travel operations, preferably within the Egyptian market.
• Proficiency in digital reservation platforms, Microsoft Office, and reporting tools.
• Fluency in English (spoken and written) is required.
• Must be able to work on-site at the company's headquarters in Qesm El Maadi.
• Preference will be given to candidates residing in Helwan or Maad
• Benefits
• Medical Insurance.
• Social Insurance.
• Competitive Salary.
• Professional Growth & Career Development Opportunities.
• Supportive and Collaborative Work Environment